Communications Coordinator

- Lead communications, digital content and community engagement initiatives across Willoughby City Libraries.

- Full-time opportunity with a 35-hour week, rostered days off and access to Fitness Passport.

- Salary from $94,498.43 - $101,872.29 plus 12% Superannuation.

Make a Difference Where You Work

Willoughby City Council is seeking an experienced and creative Communications Coordinator to lead the delivery of high-quality communications that connect our community with library services, programs, collections and events.

Reporting to the Libraries Manager, this role is responsible for overseeing communications across a range of digital and traditional media channels, supporting the Library Strategy and business plans, and ensuring consistent and engaging messaging for library members, visitors and stakeholders. The successful candidate will also lead a small team and foster a collaborative, high-performing and customer-focused culture

Why Join Us?

Shape Community Connections: Lead communications that promote library services, programs, collections and events while strengthening engagement with our diverse community

Drive Digital Excellence: Take ownership of library communication channels including the website, newsletters, social media, digital screens and library app.

Lead and Inspire a Team: Provide leadership, coaching and support to a dedicated communications team while contributing to strategic library initiatives and service improvements.

About the Role

As the Communications Coordinator, you will:

- Lead the Library Communications Team, including performance management and staff development.

- Manage the Communications Team budget and cost centre responsibilities.

- Develop and deliver communication plans across library services, collections, local history projects, programs and service improvements.

- Maintain, improve and update the library website in collaboration with Council's Digital Team.





- Manage library communication channels including newsletters, social media, digital screens, email communications and the library app.

- Oversee library surveys, data collection and communication reporting activities.

- Collaborate closely with Council's Communications Team to ensure corporate alignment and consistency of messaging.

- Support the professional presentation of Chatswood Library, branch libraries and outreach activities.

- Contribute to the development and implementation of Library strategic and business plans.

- Provide supervisory support at library service points when rostered.

- Promote a strong commitment to customer service, continuous improvement and workplace safety.

- Undertake additional projects and responsibilities as directed.

What You’ll Bring:

Essential

- Tertiary qualifications in Library and Information Science that allow professional membership of the Australian Library and Information Association (ALIA), or equivalent qualifications and experience.

- Current Working with Children Check.

- First Aid qualification or willingness to obtain.

- Demonstrated ability to manage and lead a team to deliver successful outcomes and projects.

- Experience developing and implementing communication plans for a variety of audiences.

- Strong written, visual and verbal communication skills across multiple media platforms.

- Understanding of website content management systems and confidence using digital communication platforms.

- Demonstrated ability to manage multiple projects and competing deadlines.





- Commitment to quality customer service and continuous improvement.

- Ability to work collaboratively within a team environment and independently when required.

- Understanding of contemporary library services.

- Commitment to Work Health and Safety and Equal Employment Chance principles.

Desirable

- Experience working within Local Government, State Government or a similar environment.

How to apply

Visit https://www.willoughby.nsw.gov.au/Council/Working-with-us/Careers to apply or learn more including all about the range of benefits on offer at Willoughby.

For more information, contact: Rebecca Browning, Manager, Libraries at *@Willoughby.nsw.gov.au or on +61 2 9777 7905.

Applications should address all the key responsibilities outlined in the Position Description. The Position Description (PD) is located in the Job Attachments section of the job listing.

Successful candidates may be required to undertake pre-employment screening including police and qualification checks.

Applications close: Sunday, 6 September 2026 at 11:30pm

Applications need to be submitted in PDF format.

Please note recruitment activity may commence before the closing date.

At Willoughby City Council, inclusion, diversity and belonging are core to how we work and how we recruit. We are committed to building a workplace that reflects the diversity of our community – one where everyone feels respected, valued and supported to contribute fully. We welcome applications from people of all backgrounds, abilities and identities – including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse individuals, LGBTIQA+ communities, veterans, and people of all ages.

If you require adjustments during the recruitment process, we encourage you to let us know. We are committed to ensuring an accessible, inclusive and barrier-free experience for every candidate.

📌 Communications Coordinator (Sydney)
🏢 Willoughby City Council
📍 Sydney