The Role

As a Continuous Improvement Specialist, you’ll drive continuous improvement across Supply Chain, Central Kitchen, Production, Logistics and Restaurants, identifying, prioritising and delivering initiatives that improve productivity, reduce cost, optimise inventory and increase efficiency across the value chain.

You’ll report to the COO and work cross-functionally with Supply Chain, Central Kitchen, Logistics, Food Safety, Operations and Finance.

You’ll Have

- Demonstrated experience in Supply Chain, Operational Excellence, Manufacturing, Industrial Engineering, Continuous Improvement or a similar role within a fast-paced consumer goods or food environment
- A proven track record of delivering measurable productivity, cost and quality improvements
- Strong understanding of end-to-end supply chain, production, logistics and inventory management principles
- Experience applying Lean and structured problem-solving techniques, including process mapping, value stream mapping, root cause analysis and standard work
- Strong analytical skills, with experience building business cases and leading cross-functional projects from concept through to implementation
- Exceptional collaboration and stakeholder management skills across all levels of the business
- Advanced Microsoft Excel skills and experience using business intelligence and reporting tools to analyse performance and support decision-making
- Experience working with ERP, WMS or inventory management systems
- Tertiary qualifications in Supply Chain Management, Operations Management, Engineering, Business or Commerce are desirable.

Key Responsibilities Reporting to the COO, you’ll take ownership of building and implementing the systems, processes and operating disciplines that enable the business to scale. This includes embedding Lean principles, establishing performance reporting and operating rhythms, standardising ways of working, capturing operational knowledge and developing leaders to make data-driven decisions.

You’ll Be Expected To

- Identify, prioritise and lead a pipeline of improvement initiatives across Supply Chain, Central Kitchen, Logistics and Restaurants
- Apply Lean methodologies and structured problem-solving, including process mapping, value stream mapping, root cause analysis and standard work, to remove waste and variability
- Build robust business cases for improvement initiatives, quantifying cost,



productivity and service advantages, and track delivery against them
- Lead cross-functional projects from concept through to implementation, managing scope, timelines, budget and stakeholder alignment
- Design and embed performance reporting, scorecards and operating rhythms that give leaders real-time visibility of labour, yield, OTIF, inventory and waste
- Strengthen operational governance across the value chain, ensuring consistent standards, controls and escalation pathways
- Partner with Finance to track and report the commercial impact of improvement initiatives, including cost savings and ROI
- Support inventory optimisation across Central Kitchen and Restaurants, working with Supply Chain and Logistics to reduce waste and improve availability
- Standardise ways of working across sites and functions, developing SOPs, playbooks and standard work documentation
- Capture and codify operational knowledge so improvements are sustained beyond the life of individual projects
- Coach and build capability in leaders and operational teams, embedding a culture of continuous improvement and data-driven decision making
- Act as a trusted advisor to Operations, Supply Chain, Central Kitchen and Restaurant leaders, building alignment and driving outcomes without relying on direct authority.

Benefits What you can expect when you’re part of the FISHBOWL Fam:

- A fun and dynamic work environment
- Competitive compensation
- Free FISHBOWL lunch on weekdays
- Discounts across locations for you and your loved ones
- Training and continuous opportunities for career advancement
- Team parties, sport events, and heaps more. We’re always up to something!

Why Fishbowl? FISHBOWL is one of Australia’s fastest-growing food brands, offering fresh, made-to-order bowls with an Asian twist. Founded in 2016 in Bondi, we have expanded to over 60 locations across the east coast of Australia (Sydney, Melbourne, Brisbane, the Gold Coast, and the Sunshine Coast). In 2024,



we began our global expansion with the opening of our first restaurant in New York City (trading as THISBOWL).

Our founding mission – to change the culture of fast food – continues to drive our team of quality-obsessed foodies who are dedicated to product excellence as we grow.

So why join us? Well, we’re not your average ‘fast food’ brand—we’re all about doing things differently. If you love great food, leading with heart, and growing in a team that backs your growth, you’ll fit right in. We’re here to help you thrive, not just work.

The Interview Process

Here’s what you can expect during our recruitment process:

- Initial pre-screen call with our Recruitment team (20 min)
- 1st round interview with the hiring manager – diving deeper into your experience and the scope of the role (online, 30 min)
- Case study panel with the hiring manager and/or Head Office senior leaders – present a case study, which will be provided to you in advance. This exercise is designed to test your thinking so we can understand your approaches to structuring work; it’s not designed to be an exhaustive piece of work (in-person, 1 hour)
- Final stage interview with the hiring manager and/or Head Office senior leaders (in-person, 1 hour)
- Reference checks and move to offer.

Apply for the Role If you’re energised by challenging the status quo and creating smarter, more efficient ways of operating, we’d love to hear from you.

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📌 CONTINUOUS IMPROVEMENT SPECIALIST (Sydney)
🏢 THISBOWL FISHBOWL
📍 Sydney