About the role The Business and Product Operations (BPO) team supports infrastructure and foundational initiatives across Sales (AWS Professional Services), Marketing and Support teams within AWS. We are looking for a Contract Specialist to support AWS Professional Services for both public and commercial sectors, and AWS Legal by drafting ProServe Orders (PSOs), Work Orders (WO) and Work Order Amendments (WOA) to support AWS Qualified Services in the Asia Pacific and Japan (APJ) region during the contract creation and drafting process.

This is a unique role with similar functions to a business operations analyst and a contract analyst. The successful candidate must be inquisitive, enthusiastic, demonstrate sound judgment, possess problem-solving skills and have attention to detail. They should be able to manage the contracting process from request through to signature, identify potential risks in contracts, and recommend and implement improvements to the contract work-flow.

Key responsibilities

- Own the contracting process, creating documentation, gathering and validating approvals, tracking status, and communication between key stakeholders

- Identify scope and delivery risks, and ensure policy compliance

- Engage with ICON, global BPO team, senior stakeholders, and business partners in the APJ region

- Draft key commercial contract terms within a PSO, WO, and WOA





- Communicate daily with cross functional teams including Sales, Legal, Operations, and Management

- Identify and assist to implement operational improvements and enhancements that meet business requirements

- Be a part of ICON projects for continuous improvement

- Become the contract creation subject matter expert

- Lead contract drafting of PSOs, WOs, and WOAs

- Act as trusted advisor to customers on operations, contracts, and policies for the end-to-end contract work-flow

About you

- Bachelor's degree in Finance, Economics, Statistics, Business, or a related field

- 2+ years of relevant work experience

- Experience reviewing and drafting contract terms in technology licensing and service contracts, or a broad range of standard commercial contracts

About us For over 11 years, Amazon Web Services (AWS) has been the world's most comprehensive and broadly adopted cloud platform. AWS offers over 100 fully featured services to millions of active customers around the world—including the fastest-growing startups, largest enterprises, and leading government agencies—to power their infrastructure. The ICON team provides contract support services to the AWS Professional Service team (Sales) for both public and private sector.

Following the sun, we have teams located in AMER (Seattle), EMEA (Dublin) and APAC (Sydney, Japan).

📌 Contract Specialist (Sydney)
🏢 Amazon Web Services
📍 Sydney