AIA Australia is seeking a Senior Customer Resolution Specialist to join our team in Sydney or Melbourne, delivering an exceptional and unrivalled experience for our customers. This permanent role focuses on resolving escalated complaints and supporting regulatory processes.
You will investigate IDR/EDR complaints, manage SLAs with partners and stakeholders, and provide business-facing recommendations to improve outcomes while upholding industry standards.
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📌 Senior Customer Resolution Lead, Life Insurance (Hybrid) (City of Sydney)
🏢 Aia Hong Kong And Macau
📍 City of Sydney
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