Position Title: Customer & Community Services Library Officer

Reference Number:

Position Description: Customer & Community Services Library Officer (576.94 KB)

Applications Close: Sunday, September 6, 2026 - 5:00 pm

Are you passionate about libraries, community learning, and providing exceptional customer service?

Warrnambool Library is seeking a friendly, flexible, and community-minded individual to join our team as a Casual Customer and Community Services Library Officer.

In this dynamic role, you will:

- Deliver high-quality customer service, ensuring every visitor enjoys a positive library experience
- Support our community’s learning and literacy by assisting customers with library resources, services, and technology
- Contribute to the delivery of engaging programs that promote literacy, lifelong learning, and social connection
- Perform core library duties, including customer service, lending, membership support, and program facilitation
- Assist with collection shelving and maintenance to ensure a welcoming and accessible library environment
- Play an active role in a forward-thinking, innovative library service that builds community capacity and connection

About You

We’re looking for someone who is:





- Customer-focused with robust interpersonal and communication skills
- Comfortable with technology and passionate about helping others learn
- A collaborative team player who can also work independently
- Flexible and adaptable in a casual, on-call role

If you’re ready to make a positive impact in our community and love the idea of working in a vibrant, people-centered environment, we’d love to hear from you!

The Benefits

This is a casual position. The current hourly rate is $43.82 per hour (inclusive of 25% casual loading).

Council also offers a range of other benefits for its employees, including:

- Ongoing training and development
- Discount to Council owned facilities
- Paid parental leave
- Employee Assistance Program
- Long service leave (pro-rata) after 7 years

To Apply

To apply for this opportunity, please‘Apply Now’ above.

Questions

If after reading the position description you have further questions please contact Janetta Mascilongo, Service Manager Library & Learning Hub on 03 5559 4994 or [email protected].

📌 Customer & Community Services Library Officer (Warrnambool)
🏢 Warrnambool City Council
📍 Warrnambool