ABOUT US

Family owned Dahlsens Family Companies has been operating since 1877 and is one of the largest independent suppliers of timber and building materials to many of the best home builders in Australia. We offer a family-feel culture and work environment that sets us apart from others in the industry. We are part of a 70-site national group, including Dahlsens, Cairns Hardware and Nortruss with over one thousand trusted support team professionals, trade experts, drivers, and yards people. Dahlsens invest in our people, partners, and communities to make a positive and sustainable contribution.

Our people live and breathe the Dahlsens Values daily; Take Responsibility, Grow Together, Everyone Contributes.

145 years of experience, so we know what we are talking about…. keep reading if you are looking for big things.

ABOUT THE ROLE

- Hume - Australian Capital Territory
- Full-time permanent opportunity + attractive hourly rate + super + working with an awesome team
- Free uniform and safety boots reimbursement provided up to $120.00
- Be part of a 145 year old organisation that puts its people first and has their best interests at heart

The Customer Service & Data Entry Team Member plays a critical role in supporting our truss & frame customers through the quote and order process. As part of a small team, you will accurately enter and process customer quotes, respond to enquiries, and deliver exceptional customer service via phone and email. You will prepare and process quotes accurately and within required timeframes, reviewing job documentation and supporting information before to confirm everything is complete and correct. Where information is missing or incomplete, you will identify the gap and follow up so quoting isn't held up, and you will enter and maintain accurate customer and job information within our internal systems throughout.

This is a detail-focused,



fast-paced role for someone who takes pride in accuracy, enjoys solving problems for customers, and gets satisfaction from getting the details right first time.

RESPONSIBILITIES WILL INCLUDE

- Accurately entering customer quotes and orders into our systems
- Processing customer quotes efficiently, ensuring all details are correctly recorded
- Responding to enquiries and requests in a timely, professional manner
- Communicating with internal teams to confirm quote and order details
- Maintaining accurate customer and quote and order records, including data checks and corrections
- Ensuring compliance with Dahlsens policies and procedures across all order and administration activities
- Providing exceptional customer service across phone, and email
- Contributing to process improvements that enhance our quote and order management and data entry processes
- Living the 'Our Circle of Care' principles – See, Say, Listen, Stop – and looking out for the safety of yourself, your team, our customers and the community

QUALIFICATIONS AND SKILLS

- 2+ years' experience in customer service, quote & order processing, data entry or administration role (preferred)
- Confident using computer systems, databases and Microsoft Office
- Fast, accurate keyboard and data entry skills
- Robust attention to detail and accuracy across all record keeping and quote preparation and order processing
- Excellent communication and interpersonal skills, in person, on the phone and by email




- Strong problem-solving skills and the ability to resolve customer issues quickly
- Confident working in a fast-paced environment and managing multiple tasks simultaneously
- A team player who is customer-focused, highly organised and takes initiative every day

RECRUITMENT AGENCIES

We kindly ask that recruitment agencies do not contact us or any Dahlsens team member about this role. We're managing this recruitment directly and aren't seeking agency support at this time.

PERKS

- Take a day off on your birthday and still get paid for it.
- Be part of something strong, we really are growing together.
- Your contribution is valued and celebrated; the company culture lives this.
- An impressive 'Be Well' program supporting you and your wellbeing.
- Free Employee Assistance Program (EAP) for you and your family members.
- Access to our awesome reward and benefits platform with cashback discounts at over 400 retailers such as Adidas, Woolworths, Coles, Ikea, Woolworths, Myer, Rebel Sports + more!
- Education Assistance Program - your development is important.
- Uniform provided so you can look the part when customer facing.
- Team member discounts may be available (T&C; may apply)
- Work with a great bunch of friendly people who want to see you succeed.

PLEASE NOTE

The successful applicant will be subject to a comprehensive reference and background checking prior to employment, including a National Police & Right to Work. We are an equal opportunity employer with a zero tolerance to Drugs and Alcohol in the workplace and we do conduct regular random workplace testing.

Only applicants with the Right to Work in Australia will be considered for this position.

If this sounds like the right job for you, and your skills and enthusiasm, click the 'Apply for this job' now and include your Resume and Covering Letter.

📌 Customer Service & Data Entry Team Member (Hume)
🏢 Dahlsens Building Centres (NSW)
📍 Hume