Our client is a growing global healthcare business that distributes its products nationally through a dedicated third-party logistics partner. They work closely with clinics, prescribing doctors and nurses to ensure a smooth, reliable ordering experience. The business is entering a period of growth and modernisation, with new systems and processes being introduced to support the team.
They pride themselves on a close-knit, team-oriented culture where new team members are given the tools and support to succeed.
Key Responsibilities:
- Manage the end-to-end order process, from account setup and order submission through to returns and tracking.
- Act as the primary liaison between the business, the logistics partner and customers, resolving delivery issues and account queries promptly.
- Monitor and reconcile inventory levels and manage supply chain reporting.
- Maintain accurate customer and pricing data,
and produce daily sales, open order and delivery status reports.
- Coordinate the logistics of training products and conference materials.
Requirements:
- Experience in a customer service and / or logistics coordination role, ideally in a product distribution or healthcare environment.
- A diligent, positive and adaptable mindset matters more than existing systems knowledge.
- SAP and Salesforce experience is desirable but not essential, full training will be provided.
- High attention to detail, strong organisational skills, and the ability to juggle multiple priorities under pressure.
- Confident communicator, comfortable dealing with customers, internal teams and external partners via phone and email.
- A proactive, team-first attitude with a genuine drive to deliver excellent customer outcomes.
If this role sounds of interest to you, please apply now for immediate consideration!