Karratha Industrial Estate, WA 6714, Full Time, Customer Service

Vacancy Listing Dates 20/08/2026 to 17/09/2026

Please Quote Reference Number 18008

- Skilled Customer Service Manager required
- Full time opportunity
- Join the team at Northside Rentals

Northside Rentals is a vehicle, plant and equipment hire company. Our offices are based in Perth, WA, however our fleet extends Australia wide.

We are currently seeking a Customer Service Manager to join our team in Karratha Industrial Estate, WA.

The Customer Service Manager is responsible for organising and controlling the operations of the call/contact centres, reviewing customer services, and maintaining sound customer relations.

Main duties

- Developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided
- Ensuring operational efficiency within a call centre
- Providing direction and feedback to team members and assisting with recruitment
- Managing, engaging,



and developing staff providing customer services
- Planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided
- Liaising with other organisational units, service agents and customers to identify and respond to customer expectations
- May work in a call centre
- Monitoring Emails, tax invoices, stock takes
- Correlation of customer reservations
- All other duties assigned to you from time to time by the Employer and/or the General Manager

Requirements:

- Applicants must have 2+ years' experience in a similar role.

Renumeration:

- $78,000 - $85,000

Benefits and Culture:

- Long term career progression!
- Be a part of a great team!

Apply now through our online application form. Sponsorship may be available to the right person.

📌 Customer Service Manager (Port Hedland)
🏢 Northside Rentals
📍 Port Hedland