HOBAN Recruitment is seeking a reliable and motivated Customer Service Representative to join a leading logistics operation based at the Port of Brisbane. Due to continued growth, our client is expanding their team to meet increasing customer demand.

This is a Monday to Friday role, working 7:00am to 3:00pm, with the potential for a long-term ongoing opportunity.

Benefits:

- $39 per hour
- Consistent Monday to Friday hours (7:00am - 3:00pm)
- Opportunity for long-term, ongoing work
- Ongoing training and development opportunities
- Supportive and team-oriented environment
- Work with a well-established company with a strong industry presence

About the Role

As a Customer Service Representative, you will be the key point of contact for customers, managing enquiries, resolving issues, coordinating solutions, and ensuring a high level of service is delivered at all times.

Key Responsibilities:

- Adhere to all Workplace Health & Safety (WHS), Quality, and Chain of Responsibility (CoR) policies, procedures, and legislative requirements.
- Develop and maintain strong working relationships with assigned customers.
- Deliver exceptional customer service and ensure all customer interactions result in a positive experience.
- Resolve customer enquiries and provide solutions where possible, escalating matters when required.
- Manage customer complaints and resolve issues where possible, escalating matters requiring management involvement.
- Take ownership of prompt, accurate, and timely communication with all stakeholders.
- Ensure compliance with warehouse and transport documentation requirements.
- Prepare and maintain KPI reports for assigned customers.




- Follow standard operating procedures for all activities, including stock transfers, billing, order generation, and pending charges.
- Assist with coordinating stocktakes, customer visits, and other onsite activities.
- Complete additional duties as required, consistent with your skills, qualifications, and experience.

What We're Looking For:

- Unlimited working rights in Australia
- High school certificate or equivalent
- Previous experience in a customer service, administration, or logistics support role
- Experience within the transport, supply chain, or logistics industry is highly desirable
- Strong interpersonal and communication skills, both written and verbal
- Positive, proactive attitude with the ability to work effectively within a team setting
- Experience with conflict resolution
- Experience using Warehouse Management Systems (WMS) is highly desirable
- Intermediate skills in Microsoft Outlook and Excel

If you're looking for a rewarding opportunity with consistent hours, a supportive team, and the chance to build a long-term career within the logistics industry, we'd love to hear from you. Apply Now!

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at *****@hoban.com.au or visit www.hoban.com.au/adjustments for additional contact details.

📌 Customer Service Officer (Port of Brisbane)
🏢 HOBAN Recruitment
📍 Port of Brisbane