Are you ready to start a rewarding career in banking? As a Customer Service Representative, you will join our team providing great service to IMB Customers in relation to their financial needs. This is a full-time position, working Monday-Friday from our friendly branches.

About the role

- Proactively engaging members in conversations and interactions across face-to-face, phone and online channels
- Exploring new opportunities to find the right financial solutions that may improve their position
- Using various technologies, systems and digital platforms
- Cash handling, balancing and administrative duties
- Working with your Branch Manager and team to collectively achieve the goals and objectives
- Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures.

About you

- Experience in sales and service, in any industry
- Available to work in branch Monday-Friday
- Cash handling skills with an eye for detail
- A learning mindset and the ambition to build a career in the banking industry
- An aptitude for technology and proficient in MS Office programs/apps
- Honesty and integrity and take pride in diligently following procedures and policy in a regulated financial environment




- A flexible approach in the workplace, can take initiative, prioritise work and problem solve to complete daily work requirements
- A genuine desire to help people, work directly with customers as well as work with and support a team
- The willingness to travel within the region as required for training or staff relief.

About IMB We are proud of our 145-year history helping members achieve their financial goals. As a member-owned bank, we’re focused on delivering great experiences, trusted service, and creative solutions that make banking easier. An award winning and growing organisation, we’ve donated more than $13 million through our Community Foundation to over 1100 projects in the communities in which we live.

IMB Benefits include:

- A supportive culture that actively promotes inclusion
- Competitive remuneration
- Wellbeing days
- Product concessions
- Paid parental leave
- Purchased leave options
- Study assistance
- Corporate uniform
- Genuine investment in your learning and professional growth.

To apply, follow the prompts. Applications close August 30, 2026. Please note that email applications are not accepted.

📌 Customer Service Representative - Canberra
🏢 IMB
📍 Canberra