Roster – 0600-1430 - 3x Mon-Fri, 1x Mon-Sat, 1x Tue-Fri

What You'll Do:

- Provide professional, high quality customer service across phone, email and in-person interactions.
- Resolve customer issues using strong problem solving and conflict management skills – with confidence
- Communicate clearly and effectively with internal teams and external customers at all levels
- Work between multiple systems and digital tools efficiently to support positive customer outcomes

Skills & Experience:

- Customer Service Excellence
- Transparent Communication and Stakeholder Management
- Problem Solving and Conflict Resolution
- Computer & Systems Literacy

Our Benefits include, but are not limited to:

- Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn, Virgin, HOYTS & Crown.
- Health & Wellness - Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.




- Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac Institute
- Employee Referral Program - Opportunity to receive a referral bonus up to $5000 for applicable roles
- Additional Perks - Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.

Our Company & Commitment With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offers a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

Reference Number: 6193

📌 Customer Service Representative (Guildford)
🏢 Westrac
📍 Guildford