Service Advisor | Customer Service | Workshop Administration | Automotive

Full-Time | Monday–Friday | Gatton

More than just an administration job.

Do you thrive in a fast-paced environment, enjoy dealing with people and have a knack for keeping things organised when there's a lot happening at once? Gatton Auto Electrical is looking for an energetic, organised and confident Customer Service & Workshop Coordinator to become the key link between our customers and workshop team.

We're a proudly family-owned business celebrating 10 years in business. Our business has been built around Family, Community, Loyalty, Honesty and Trust, and we're looking for someone who shares those values and wants to become an important part of our team.

This is a full time, Monday-to-Friday position based at our spacious, purpose-built workshop in Gatton.

The Role

This is not simply a reception or administration position. You'll be at the centre of a busy automotive workshop, helping coordinate customers, bookings, technicians and the day-to-day workflow.

You'll need to be confident and firm when required, comfortable making decisions and capable of keeping things moving – while remaining approachable, respectful and open to the ideas of the people around you.

Your responsibilities will include

- Providing exceptional customer service face-to-face, over the phone and via email.
- Managing customer bookings and workshop scheduling.
- Preparing repair orders and job cards and maintaining accurate customer and vehicle information.
- Keeping customers informed about the progress of their vehicles.
- Acting as the key customer liaison between our customers and technicians.
- Coordinating with technicians regarding workflow, job priorities and deadlines.
- Helping keep jobs moving efficiently through the workshop.
- Managing changing priorities in a fast-paced environment.




- General workshop administration and record keeping.
- Supporting the wider team as required.

About You

You'll suit this role if you're the type of person who sees what needs doing, takes ownership and gets it done – while still listening to the team around you. We're looking for someone who:

- Is confident and assertive when needed, without being overbearing.
- Has excellent customer service and communication skills.
- Is friendly, approachable and professional.
- Is highly organised with strong time-management and prioritisation skills.
- Can confidently multitask and adapt when priorities suddenly change.
- Is comfortable making decisions and thinking on their feet.
- Is a natural problem solver.
- Remains calm and professional when things get busy.
- Has a positive, can-do attitude.
- Is honest, reliable and takes pride in their work.
- Is a genuine team player and values other people's input.
- Is confident using computers and willing to learn new systems.

Your Experience

Experience in customer service, service advising, workshop coordination, service reception, administration or the automotive industry would be highly regarded. You may currently be working as a:

Service Advisor | Automotive Service Advisor | Service Coordinator | Workshop Coordinator | Workshop Administrator | Service Receptionist | Customer Service Coordinator

Automotive experience is an advantage, but it isn't essential.





We'd also like to hear from people with strong customer service and coordination experience from agricultural machinery, trucking, dealerships, equipment hire, construction, transport, parts, trades or other busy service-based businesses.

Attitude, confidence, organisation and willingness to learn are just as important to us as industry experience.

What's In It For You?

- Above-award salary – negotiated based on your skills and experience.
- Full-time Monday–Friday – no weekend work.
- Ongoing training and development.
- Up-to-date, spacious and purpose-built workplace.
- Free onsite parking.
- Support from an experienced and professional team.
- Join an established, locally owned family business.
- Opportunity to take ownership of your position and grow your role with the business.

Think You'd Be a Good Fit?

You'll enjoy this position if you thrive on being busy. One minute you might be helping a customer at the counter, the next you're answering the phone, arranging a booking, checking the progress of a vehicle or working with our technicians to reorganise workshop priorities.

You'll need to think on your feet, juggle multiple priorities and remain calm under pressure, while ensuring our customers continue to receive great service.

We're not looking for someone who simply wants to sit behind a reception desk.

We're looking for someone who wants to take ownership, work alongside our team and help keep our customers and workshop moving.

Apply Now

Please send us your resume and cover letter telling us why you'd be a great fit for our team. If you really want to stand out from the crowd, we'd also love to see a short video introducing yourself and telling us why we should meet you.

Email: [email protected]

Applications close 5:00 pm, Friday 11 September 2026.

Applications will be reviewed as they are received, and interviews may commence prior to the closing date.

📌 Customer Service & Workshop Coordinator (Gatton)
🏢 Gatton Auto Electrical
📍 Gatton