Customer Success Manager | SaaS | Melbourne A fast-scaling legal-tech SaaS business is looking for a Customer Success Manager to own the journey from contract signature through to full client adoption. Backed by enterprise clients across Fortune/ASX-level accounts, this business is redefining how legal teams operate.
You'll own everything that turns a signed deal into a client who's genuinely using the product, seeing value quick, and set up to renew and expand.
What you'll do:
- Get new clients live and seeing value fast
- Own portfolio health (spot risk in the data before it becomes a renewal problem)
- Partner with the commercial team so adoption depth opens the door for expansion
- Run onboarding sessions that leave clients more confident than when they started
- Improve the adoption playbook you inherit
- Build self-serve resources that make clients independent, not dependent on you
What we're looking for:
- Client-facing experience owning adoption, onboarding, or customer success outcomes
- Comfort reading usage data and acting on it before clients ask for help
- Background in SaaS/Software Sales
- Ability to make change feel safe to clients, not threatening
- Genuine, self-driven interest in AI
Nice to have:
- Background in B2B SaaS or professional services
- Salesforce or similar CRM experience
- Workshop or train-the-trainer delivery experience