Senior Customer Resolution Lead, Life Insurance (Hybrid) (New South Wales)

Senior Customer Resolution Lead, Life Insurance (Hybrid) (New South Wales)

23 Aug
|
Aia Hong Kong And Macau
|
New South Wales

23 Aug

Aia Hong Kong And Macau

New South Wales

AIA Australia is seeking a Senior Customer Resolution Specialist to join our team in Sydney or Melbourne, delivering an exceptional and unrivalled experience for our customers. This permanent role focuses on resolving escalated complaints and supporting regulatory processes.

You will investigate IDR/EDR complaints, manage SLAs with partners and stakeholders, and provide business-facing recommendations to improve outcomes while upholding industry standards.

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📌 Senior Customer Resolution Lead, Life Insurance (Hybrid) (New South Wales)
🏢 Aia Hong Kong And Macau
📍 New South Wales

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