We are looking for an experienced Desk Side Support Engineer to provide hands-on L2 end-user support in a professional enterprise environment.

Hiring: Desk Side Support Engineer |

Location: Brisbane

Role: Desk Side Support Engineer / Desktop Support Engineer

Work Mode: On-site

Key Responsibilities

- Provide desk-side L2 support for Windows 10/11 laptops, desktops and peripherals
- Troubleshoot hardware, OS, login, connectivity, printing and peripheral issues
- Perform IMACD activities – Install, Move, Add, Change and Decommission
- Support laptops, monitors, docks, headsets and other end-user devices
- Provide support for Video Conferencing & AV technologies
- Log, update and resolve incidents/service requests using ServiceNow or similar ITSM tools
- Escalate issues to EUC, Network, AV and Vendor teams within defined SLAs
- Assist with IT asset management, inventory, tagging and stock checks
- Support device handovers,



workstation setups and site moves
- Provide hands-and-feet support for infrastructure and network teams
- Follow ITIL, security and compliance processes
- Maintain SOPs, documentation and site-specific support knowledge

Required Skills

- Strong Windows 10 & Windows 11 troubleshooting experience
- Hands-on desktop/laptop hardware support
- Experience with AV & Video Conferencing technologies
- Knowledge of LAN, Wi-Fi and VPN troubleshooting
- Active Directory and user profile support
- Endpoint security tools
- ServiceNow / ITSM experience preferred
- Strong customer service and communication skills
- Experience supporting business users and executives
- Ability to work independently in an on-site / field support workplace

📌 Desk Side Support Engineerend-user support (Brisbane)
🏢 Employment International
📍 Brisbane