Role Description This is a part time remote role for a Desktop Support Engineer / Application Support Analyst. The role involves providing technical support for desktop computers, peripherals, and business applications, including diagnosing and resolving hardware, software, and connectivity issues.

Responsibilities include handling support tickets, guiding users through troubleshooting steps, performing basic configuration and updates, and documenting recurring issues and resolutions. The person in this role will collaborate with other IT team members when complex problems arise and help ensure a reliable, secure, and efficient end-user environment.

Qualifications

- Candidates should possess skills in Desktop Computers and Computer Hardware, including installation, configuration, and basic maintenance.




- Candidates should possess skills in Technical Support and Troubleshooting to diagnose and resolve user issues efficiently.
- Candidates should possess skills in Printer Support, including setup, connectivity, and basic repair or escalation.
- Strong customer service orientation and clear written and verbal communication skills.
- Ability to work independently in a remote environment, manage time effectively, and prioritize multiple support requests.
- Familiarity with common operating systems (e.g., Windows, macOS) and basic networking concepts is beneficial.
- Relevant certifications (such as CompTIA A+, ITIL Foundation, or similar) or equivalent practical experience are a plus.

📌 Desktop Support Engineer / Application Support Analyst (Australia)
🏢 Tech Cloud System
📍 Australia