KPS Australia is home to Australia’s most trusted smoke alarm brands – Red Smoke Alarms & Emerald Alarms. We’re known for our reliability, exceptional customer service, and expert product knowledge. As we continue to grow, we’re looking for a Warranty Technician to join our thriving team and help strengthen the delivery of outstanding service to our valued customers.

Details about the role:

Location: Chevallum, 4555

Responsibilities:

- Receive and log returned products from customers and into our warranty platform
- Visually inspect items for damage, tampering, misuse, and signs of normal wear
- Perform functional testing using standard test procedures, checklists, and equipment to confirm reported faults
- Guided by our warranty system, classify each return (e.g., manufacturing defect, customer‑induced damage, no fault found, incorrect use)
- Determine warranty eligibility based on our warranty policy terms and test results
- Support the submission of warranty claims to suppliers with supporting evidence (photos, test data, serial numbers).
- Maintain accurate records of all inspections, tests, decisions in the warranty system
- Identify recurring faults or potential product issues and report trends to internal teams
- Follow workplace health and safety procedures,



including safe handling of electrical products and batteries
- Keep work area, tools, and test equipment organised and in safe working order

Skills and Knowledge:

- Ability to follow test procedures, checklists, and warranty policies consistently
- Positive documentation skills and attention to detail for claim records and reports
- Basic data literacy to spot trends and summarise findings for other teams
- Familiarity with RMA/warranty systems, spreadsheets, and basic office software.

About You:

- You take real pride in your work and hold yourself to a high standard.
- You have a sharp eye for accuracy and detail
- You enjoy being hands‑on and organized in a fast‑paced environment.
- You’re always looking for better, smarter ways to do things.
- You’re someone who cares — about the team, the customer, and the details.

Bonus Points If You:

- Have prior electronic or warranty processing experience
- Are familiar with inventory management systems
- Have a flair for organization and love a tidy workspace

If you thrive on structure, value doing things right the first time, and are looking for a part‑time opportunity where you can make a difference, we’d love to hear from you.

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📌 Warranty Technician (Chevallum)
🏢 K.P.S. AUSTRALIA
📍 Chevallum