Launched in 2020 and featured in Vogue, The Design Files, The AFR and more, Sense Of Self (SOS) is a contemporary bathhouse and spa with beautiful design, a big mission, and world-class customer service at its heart. We exist to be a local watering hole for our guests, our team, and our community - a place where everybody is welcome to experience the connection, communion, and deep rest that comes from communal bathing.

We live by our values: setting a new standard for wellness, fostering belonging, balance and agency and never selling BS. Living our organisational values is an inherent part of this role.

Our new Surry Hills venue in Sydney is opening in late September, and we're seeking experienced Duty Managers to join the team and play a key role in bringing the experience to life.

Please note: Our recruitment process for our current Surry Hills venue team will commence in early September. Shortlisted candidates will be invited to an initial phone screening, with those progressing to attend a group recruitment day in mid September. Successful applicants will commence onboarding and training in mid September ahead of our late September opening. To be considered for a role, candidates will need to be available for the following:

Early September: Recruitment commences and shortlisted candidates invited to a phone screening. Successful candidates will attend a group recruitment experience the following week.

Mid September: Successful applicants commence onboarding and training.

Late September: Surry Hills venue opens.

Role Purpose

As a Duty Manager at SOS, you are responsible for the end-to-end running of the space, including customer service,



leading a team whilst on shift, and smooth operations of the bathhouse and massage studio.

Key responsibilities

Guest Experience & Service Excellence

- Deliver warm, personalised service to all guests,

from arrival to departure.

- Recognise returning guests and create meaningful, human-centred interactions.

- Support the team in handling guest inquiries, bookings,

and service delivery.

- Share knowledge about our bathhouse facilities, services,

and retail products to provide great care for our guests.

Leadership, People & Culture

- Supervise and support a team of 15 across multiple departments whilst on shift.

- Ensure all rostered staff are performing their roles and responsibilities proficiently and consistently on shift, escalating feedback to the Venue Manager.

- Provide in the moment feedback, and support ongoing training for team members whilst on shift.

- Ensure all team members adhere to scheduled start, finish, and break times.

- Foster a collaborative and respectful team environment focused on accountability, wellbeing, and growth.

Professional Standards & Venue Operations

- Maintain high standards of cleanliness, hygiene, and presentation across all areas of the venue.





- Ensure treatment room turnover is efficient and follows strict sanitation protocols.

- Oversee compliance whilst on shift with WHS regulations and bathhouse protocols.

- Escalate any equipment or maintenance issues to the Venue Manager or liaise with external contractors when required.

- Support all aspects of bathhouse operations as needed, including cleaning, laundry, and back-of-house tasks.

- Oversee the day-to-day operations of the Bathhouse, Massage Studio, and guest services, ensuring consistent and professional service delivery.

- Lead by example during shifts, working alongside the team in both reception and bathhouse environments.

- Ensure the bathhouse is operating smoothly, efficiently, and in alignment with brand values and service standards.

Please note

This role may be required to undertake additional duties from time to time that are reasonable and consistent with the purpose and level of the position.

Skills, Experience and Qualifications

Essential

- A current CPR and First Aid Certificate.

Desirable
- Minimum 1-2 years experience in a similar role in either venue, spa, hospitality, or wellness operations leadership.

- Demonstrated experience leading and managing a team of people on shift, including training and development.

Behavioural Competencies
- Service focus

- Communication

- Action oriented

- Prioritising

- Resilience

- Self Awareness

- Motivates others

- Relates to others

- Develops others To support your application, please include a cover letter outlining your experience and interest in the role.

📌 Duty Manager (Surry Hills)
🏢 Sense Of Self
📍 Surry Hills