Be the face of Smile On Canberra. Help create exceptional patient experiences. Keep the practice running smoothly.

Are you an organised, confident and people-focused professional who loves making a great first impression?

Smile On Canberra is looking for a Front Office Coordinator to join our team and play a key role in the smooth day-to-day running of our practice.

This is more than a traditional reception role. You’ll be the welcoming face of the practice — someone who is visible, approachable and genuinely enjoys connecting with patients, supporting clinicians and helping the whole team work at their best.

About the Role

As our Front Office Coordinator, you will be at the heart of the patient experience and the daily flow of the practice.

You’ll work closely with our clinicians, dental assistants and head office leadership to ensure patients feel welcomed, informed and cared for, while appointments, communications and administrative processes run efficiently.

Your responsibilities will include:

- Welcoming patients and creating a warm, professional first impression

- Managing incoming calls, enquiries and appointment bookings

- Coordinating clinician appointment books and helping maximise the efficiency of the practice

- Managing patient check-in and check-out

- Processing payments and handling general administration

- Responding to new patient enquiries and helping patients understand their next steps

- Managing recalls, follow-ups and outstanding appointments

- Maintaining accurate and up-to-date patient records

- Supporting treatment and appointment coordination

- Liaising closely with dentists, clinicians and dental assistants





- Monitoring the daily flow of the practice and proactively addressing issues as they arise

- Helping keep the reception and front-of-house environment organised and welcoming

- Supporting the practice team with day-to-day administration and coordination

- Ensuring Smile On systems, processes and protocols are followed

- Coordinate treatment plans and patient follow-ups.

- Manage stock levels, ordering and supplies.

Who Are We Looking For?

We’re looking for someone who naturally takes ownership, notices what needs to be done and gets involved.

You might already have experience as a Dental Receptionist, Front Office Coordinator, Treatment Coordinator, or Clinical Coordinator— or you may have strong customer service and administration experience and be ready to take the next step.

You’ll ideally bring:

- Previous experience in a dental, medical, healthcare or professional services environment

- Strong reception and patient coordination skills

- Excellent communication and interpersonal skills

- A warm, professional and approachable manner

- Strong organisation and attention to detail

- Confidence managing busy phones, appointments and competing priorities

- Good computer and administration skills

- The ability to work calmly and effectively in a fast-paced environment

- A proactive mindset — you see what needs doing and make it happen





- The ability to work collaboratively with clinicians and support staff

- A genuine commitment to providing an outstanding patient experience

Dental experience is highly regarded, but attitude, organisation and a genuine desire to help people are just as key.

Why Join Smile On Canberra?

- Join a growing Australian dental network with 50+ clinics

- Be a key part of a friendly and supportive practice team

- Work in a role where you are visible, valued and connected to patients

- Develop your dental and front-office coordination skills

- Access training and ongoing development opportunities

- Benefit from the support of Smile On’s broader HR, marketing, accounts and operational teams

- Opportunity for career progression as Smile On continues to grow

- Make a genuine difference to the patient experience every day

The Person We’re Looking For

We’re looking for someone who takes pride in their work and understands that the front office sets the tone for the entire patient experience.

You’ll be someone who can welcome a nervous patient with warmth, keep a busy appointment book organised, answer the phone professionally, support a clinician when they need help and notice the little things that keep a practice running well.

If you’re positive, organised, proactive and genuinely enjoy working with people, we’d love to hear from you.

Ready to join Smile On Canberra?

If you’re an experienced Dental Assistant looking for your next opportunity with a practice that values quality, teamwork and patient care, we’d love to hear from you.

Please email ••••@smileon.com.au to apply.

📌 Front Office Coordinator (Canberra)
🏢 Smile On Clinics
📍 Canberra