ESdat Client Engagement and Support Expert (Sydney)

ESdat Client Engagement and Support Expert (Sydney)

23 Aug
|
EarthScience Information Systems
|
Sydney

23 Aug

EarthScience Information Systems

Sydney

Are you a professional experienced in using ESdat for geo-environmental data analysis and reporting who wishes to:

- Provide guidance to others?

- Lift the standard of data management across the industry?

- Develop your own skills in using the ESdat software?

Due to the expansion of our company, Earth Science Information Systems (EScIS) is looking for a mid or senior level expert to work with other ESdat experts and help our clients optimize their ESdat usage within their organisation.
- Work for a company who values and rewards achievement

- Become a vital member of our expanding business

- Work from home prospect

- Periodic team meetings in the Byron Bay/Ballina Region

OUR COMPANY

EarthScience Information Systems (EScIS) is an established scientific software company that is focused on producing a great user experience and quality scientific software that helps scientists and engineers understand and monitor their environment.

Our ESdat environmental data management software has a large and growing word-wide userbase.

YOUR ROLE

Client Support, Training and Engagement:

- Be a main point of contact for an allocation of our clients and take ownership for improving their ESdat Usage.

- Liaise with clients to understand their challenges, current usage, and to advise on improvements.

- Provide online or onsite ESdat training.

- Support our clients as needed.

- Individual and client wide group communications.

Generation of Best Practice materials to support our users:
- Production of training, support and similar resources.

- Develop pro-forma best practice resources for common scenarios.

- Compile and create content or case studies related to best practice implementations of the ESdat software.

Promote our software and services:
- Provide technical demos of the ESdat software or extensions to existing clients, prospects or industry.





- Communications via articles or social media.

- Attendance at industry events (including conferences) to promote our software and expertise.

Team Collaboration
- Daily collaboration will be held with individual team members.

- If located in Sydney working from office 2 days per week or as agreed.

- Regular team meetings are held online on a weekly schedule.

- In-person team meetings are held 2-3 times a year in Ballina/Byron Bay.

What you will bring to the role:

- A passion for working with geo-environmental data, sharing knowledge with others and driving best practice.

- Practical experience in using ESdat for environmental data management.

- Experience in or familiarity with at least two of the following sectors: Mining, Consulting, Government, Industry or Landfill.

- A demonstrated history of successfully driving improvements and change.

- Experience in managing projects.

- Degree or Diploma in Environmental Science, Hydrogeology, Geology, Geospatial or related field.

- Excellent verbal and written English.

You will be rewarded with …

- Full training and support

- Competitive remuneration

- Work from home (with one day at the office, if located in Sydney)

- Travel to the Byron Bay/Ballina region 2-3 times a year

- Fantastic work culture within an expanding business

- All the tools and resources required to ensure you succeed.

Employer questions:

Your application will include a cover letter with the following:

- Your interest in our company and this role
- An outline of your experience in environmental monitoring and in using ESdat for environmental data management

- Your level of expertise in project management

- If located in Sydney, can you work in our Northern Beaches office 2 days per week?

- Can you travel to the Byron Bay/Ballina region for periodic team meetings?

Applications without a Cover Letter will not be considered.

📌 ESdat Client Engagement and Support Expert (Sydney)
🏢 EarthScience Information Systems
📍 Sydney

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