Full Time | The Applecross Dentist | Applecross, WA

$34–$39 per hour + super | No weekends or late nights

We are looking for an experienced Dental Receptionist / Front Office Coordinator to join our team at The Applecross Dentist.

This is an important position within our practice. You will often be the first and last person our patients interact with, so we are looking for someone who is naturally warm, friendly and positive, genuinely loves helping people and takes pride in creating an exceptional patient experience.

We are a modern, high-quality dental practice with a robust focus on personalised care, general and cosmetic dentistry. We are looking for someone who wants to work in a professional environment with high standards and who reflects our practice culture through their communication, presentation and manner.

About You

We would love to meet someone who:

- Has previous dental reception experience – this is essential
- Has a genuinely warm, friendly and caring personality
- Communicates confidently and professionally in person and over the phone
- Is polished and professional in their presentation
- Is reliable, punctual and organised
- Is proactive, hard-working and takes ownership of their responsibilities
- Is a team player with a positive attitude
- Has excellent attention to detail and follows things through
- Is confident using computers and familiar with dental practice management software
- Enjoys learning and is keen to continually develop their skills and knowledge
- Wants to become an important, long-term member of a quality dental practice





Your Role

This is more than a traditional reception position. You will play an important role in looking after the patient journey from the very first enquiry onwards.

Your responsibilities will include

- Welcoming patients and creating an excellent first impression
- Managing incoming calls, emails and online enquiries
- Coordinating appointments and maintaining an organised and productive appointment book
- Proactively working on the appointment book and helping fill available appointments
- Managing new patient and treatment enquiries
- Promptly following up new leads and ensuring enquiries don’t get forgotten
- Following up cancellations, outstanding treatment and patients requiring further appointments
- Managing recalls and helping maintain strong patient relationships
- Providing warm, professional communication throughout each patient’s journey
- Processing payments and general front-office administration
- Maintaining accurate patient records
- Working closely with our dentists, clinical team and management to keep the practice running smoothly

We use systems to manage and follow up patient enquiries and leads.



You don’t need to arrive knowing our CRM or every system we use — training will be provided. What matters is that you are computer literate, comfortable learning new technology and genuinely keen to develop your skills. We are not looking for someone to simply sit at reception and answer the phone. We want someone who notices what needs attention, takes initiative and follows through, while always keeping the patient experience at the centre of what they do.

Hours & Benefits

This is a full-time position, with our front office generally operating from 8:30am to 5:00pm, with some days finishing at approximately 5:30pm. No weekends and no late nights.

We offer

- $34–$39 per hour + super, depending on experience and capabilities
- Full-time, stable employment
- Free staff parking
- No weekend work
- No late nights
- Training in our CRM and practice systems
- Opportunity to further develop your dental, patient coordination and front-office skills
- A modern, professional practice environment
- A supportive team that values excellent patient care

If you are an experienced dental receptionist who is warm, capable, proactive and looking for a practice where you can take genuine ownership of the front-office role, we would love to hear from you. Please apply with your CV and a short introduction telling us about your dental experience and why you think you would be a great fit for The Applecross Dentist.

Apply here or email your application to [email protected]

📌 Experienced Dental Receptionist / Front Office Coordinator (Applecross)
🏢 The Applecross Dentist
📍 Applecross