Community Gro Inc is a community-based non-profit organisation overseen by a Board of Governance and operationally managed by a Chief Executive Officer.

Community Gro believes in a secure and equitable community where everyone has the opportunity to lead fulfilling lives.

Community Gro is committed to delivering holistic services and support necessary to ensure safety, financial wellbeing, and life changing opportunities within our community.

Tertiary Family Intervention Service Family Support Worker – Immediate Start

Full time role, ongoing.

We are seeking a passionate and skilled Tertiary Family Intervention Service Family Support Worker to join our Tertiary Family Intervention Service program. This role works alongside families experiencing complex and multiple challenges, providing intensive, in-home support aimed at improving child safety, wellbeing, and family functioning.

As a Tertiary Family Intervention Service Family Support Worker, you will deliver practical and therapeutic interventions that strengthen parenting capacity, build family resilience, and support families to achieve sustainable positive outcomes. You will work collaboratively with children, parents, carers, community services, and statutory agencies to ensure the best outcomes for vulnerable children and families.

By participating in this initiative, you will contribute to Community Gro's vision and values while positively impacting families' lives.

The Tertiary Family Intervention Service Family Support Worker will be required to work occasional weekdays after hours and Saturdays. Travel to outreach locations will be necessary.

- Social, Community, Home Care and Disability Services Award 2010 (SCHADS) Level 4
- Salary Packaging available. Up to $18,550 in tax-free benefits!

The tasks of the role include:

- Deliver intensive, strengths-based family support services to families with complex needs.
- Complete home visits and outreach activities in accordance with service requirements.




- Conduct comprehensive assessments and contribute to case planning and goal setting.
- Plan, coordinate, and facilitate engaging sessions that promote family bonding, child development, social interaction, physical activities, creativity, and healthy eating.
- Participate in case reviews, consultations, and reflective practice discussions.
- Work collaboratively with Child Safety, education, health, housing, and other community stakeholders.
- Support parents to develop skills in child development, attachment, behaviour management, routines, and family relationships.
- Provide personalised support to families, collaboratively identifying the family challenges, strengths, and goals.
- Working with the family in addressing their unique needs and challenges and fostering positive parenting practices.
- Establish rapport with families, create a safe and welcoming environment, and encourage active participation in program activities.
- Gather and enter clear and concise relevant data related to client program participation, outcomes, and impact in accordance with reporting requirements.

The essential licenses, skills and experience for the role are:

- Must have a 'C' class driver's license.
- Must have a Working with Children (Blue Card).

The essential qualifications and skills for the role are:

- Qualification in Social Work, Human Services, Community Services, Psychology, Welfare, or a related discipline or significant experience of more than 2 years in one of the related disciplines.
- Demonstrated experience working with families experiencing vulnerability and complex needs.
- Knowledge of child protection principles, child development, and family-centred practice.




- Strong assessment, engagement, and case management skills.
- Demonstrated experience working with children, young people, and families experiencing vulnerability and complex needs.
- Well-developed verbal, written, and interpersonal communication skills, including the ability to work effectively with Aboriginal and Torres Strait Islander families and community groups, work successfully in a small team, and maintain broad professional networks.
- Proficiency in using Microsoft Office 365 programs, particularly Excel, Outlook, and Word.
- Capacity to work in a highly functional team environment.

Aboriginal and Torres Strait Islander peoples are encouraged to apply. Applications close 4pm Friday 4th September 2026. Interviews will commence as suitable applicants apply.

How to Apply

Please submit your Resume with 2 current references one of whom should be your current manager along with your Cover Letter addressing each Selection Criteria below

SC1: Please detail your experience in delivering intensive, strengths-based family support services to families with complex needs.

SC2: Please detail your experience in undertaking comprehensive assessments and contributing to case planning and goal setting.

SC3: Please detail your experience in planning, coordinating, and facilitating engaging sessions that promote family bonding, child development, social interaction, physical activities, creativity, and healthy eating.

SC4: Please detail your experience in supporting parents to develop skills in child development, attachment, behaviour management, routines, and family relationships.

SC5: Please detail your experience in providing personalised support to families, collaboratively identifying the family challenges, strengths, and goals.

SC6: Please detail your knowledge of child protection principles, child development, and family-centred practice.

For further information, please visit our website: www.communitygro.org.au

📌 Family Support Worker (Townsville)
🏢 Community Gro
📍 Townsville