The Ritz-Carlton Melbourne is seeking a Senior Guest Relations Manager to lead the guest experience across the hotel. You will inspire Concierge and Guest Relations teams, foster VIP relationships, and uphold The Ritz-Carlton Gold Standards to create memorable stays.
Reporting to the Hotel Manager, you will collaborate with Front Office, F&B; and Housekeeping to ensure seamless, personalised service, anticipate guest needs, and transform moments into lasting impressions.
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📌 Senior Guest Experience Leader | Luxury Service & VIP Care (Melbourne)
🏢 The Ritz-Carlton
📍 Melbourne
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