Want to be in the thick of the action, work with a great technical team and enjoy a short commute? A leading communications and technology contractor is looking for a Service Desk Coordinator to join its team near Tullamarine Airport. This is a great chance for someone from an IT Support, Service Desk or technical coordination background who wants to step into a broader role across service delivery and technical operations.

Why Consider It?

- Step up from IT Support into Service Delivery & Technical Operations.
- Work with Engineers & Technicians across real-world technology infrastructure.
- Career Progression into Service Delivery, Technical Coordination or Operations.
- 5 days on-site near Tullamarine Airport with parking provided.
- $80K–$90K + Super.

The Role

Reporting to the Service & Systems Manager, you'll be at the centre of the operation, coordinating between clients, technicians, engineers, suppliers and Managed Service Providers.

- Manage Service Desk tickets from logging through to resolution.
- Provide Level 1 technical support and elevate complex issues.
- Coordinate technicians, suppliers and external service providers.




- Assist with preventative and corrective maintenance.
- Maintain service records, procedures and documentation.
- Ensure tickets are progressed within agreed SLA requirements.
- Support out-of-hours service coordination when required.
- Work with Operations and Engineering to improve service delivery.

What We're Looking For

- IT Support, Service Desk, service coordination or similar experience.
- Strong troubleshooting, organisation and communication skills.
- Experience with ticketing/service management systems — Jira preferred.
- Strong Microsoft Office skills.
- A proactive, customer-focused approach.
- Someone who wants to build a career beyond traditional IT support.

This is an excellent opportunity for someone in IT who likes to be in the thick of the action!

Additional information

- Step up from IT Support into Service Delivery & Technical Operations.
- Work with Engineers & Technicians across real-world technology infrastructure.
- $80K to $90K Plus super, Parking on site.

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📌 Service Desk Coordinator (Melbourne)
🏢 Austcorp Executive
📍 Melbourne