Job Type: Permanent position | Full time position

Job Description

This is a full-time, onsite position based in North East Victoria. Work from home is not available for this role. The successful applicant will work directly with clients and colleagues throughout the region, providing technical support and ICT services.

Key Responsibilities

Provide technical support to end users via phone, email, remote support and onsite visits. Troubleshoot and resolve hardware, software, network and Microsoft 365 issues.

Configure, deploy and maintain desktops, laptops, mobile devices and peripheral equipment. Assist with user account administration and access management. Document support activities and maintain accurate service records.

Escalate complex issues when required and work collaboratively with senior technical staff. Deliver professional customer service and maintain strong client relationships.

Skills and Experience Required

Relevant qualification in Information and Communications Technology, Computer Systems, or a related field. Minimum 2 years' experience in an ICT support, helpdesk, service desk or technical support role. Experience supporting Microsoft Windows operating systems and Microsoft 5...

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📌 ICT Customer Support Officer (Wangaratta)
🏢 Todaka
📍 Wangaratta