At Southern Cross Care (NSW & ACT), We have a long history of providing exceptional care that empowers older people to live a full life. As a not-for-profit aged care provider, we’re able to invest in providing an exceptional experience to our clients as well as support and develop our frontline staff to achieve this.
About the Role The Role – Full Time based at our Epping Head Office.
We're looking for a detail-oriented and customer-focused Home Care Billing & Claims Officer to join our Revenue & Billing team. This role is ideal for someone who enjoys working with complex financial processes, thrives on accuracy, and wants their work to contribute directly to meaningful outcomes for clients and their families.
Reporting to the Revenue & Billing Team, you will manage billing, claims processing and client account administration, ensuring compliance with government funding requirements and organisational standards.
You'll collaborate with Home Care teams, Finance, Rostering and Systems teams while liaising externally with Services Australia, healthcare providers, contractors and client representatives.
Key Responsibilities
Revenue, Claims & Funding Management
- Manage Medicare claiming through the Services Australia portal
- Prepare and upload claim files and complete refund reviews within required timeframes
- Process client movements, supplements and budget adjustments
- Review travel fees and funding allocations
- Investigate and resolve claim rejections, payment variances and anomalies
Billing & Financial Administration
- Prepare and issue invoices and statements for private and brokerage clients
- Maintain accurate client records and financial data in AlayaCare
- Process termination refunds and exit payments in accordance with legislation
- Support annual fee updates and system enhancements
- Assist with account reconciliations and revenue reporting
Compliance & Quality Assurance
- Ensure compliance with aged care funding requirements and organisational policies
- Conduct regular audits and quality checks to maintain billing accuracy
- Support internal and external audit activities
- Identify risks, errors and opportunities for process improvement
Client & Stakeholder Support
- Respond to billing and account enquiries with professionalism and empathy
- Assist Service Advisors with budget and fee-related enquiries
- Participate in debtor management activities
- Provide guidance and support to internal stakeholders during process changes
📌 Home Care Billing and Claims Officer (Epping)
🏢 Southern Cross Care (NSW u0026 ACT)
📍 Epping
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