ICT Project Officer | Australian Government Contract Opportunity

? Role Details

?? Eligibility: Australian Government experience preferred

? Security Clearance: Baseline clearance

? Location: Australian Capital Territory

? Work Arrangement: 100% onsite / office-based

? Employment Type: ICT Labour Hire Contract

⏳ Contract Duration: 3 months + 3-month extension option

? Start Date: 7 September 2026

? Experience: APS5-equivalent

⏱️ Hours: Up to 37.5 hours per week

About the Prospect An Australian Government organisation is seeking an experienced ICT Project Officer / ICT Support professional to provide frontline ICT support and contribute to ICT projects and operational activities.

The successful candidate will work in a customer-focused environment supporting users, ICT systems, devices and technology initiatives across Australia and overseas.

Key Responsibilities

- Provide first-level ICT support across hardware, software, network, account and device issues
- Triage, resolve and escalate incidents and service requests
- Administer user accounts, devices, software and ICT asset records
- Support ICT projects, upgrades, testing, deployments and rollouts
- Develop and maintain ICT procedures, user guides and knowledge articles
- Liaise with technical teams, vendors and service providers




- Identify recurring issues and contribute to service improvements
- Support cyber security, patching, access management and incident reporting
- Provide professional support to technical and non-technical users

Essential Experience The ideal candidate will demonstrate:

✅ Experience delivering responsive ICT support within an Australian Government environment

✅ Strong troubleshooting experience across Microsoft on-premises and cloud technologies

✅ Ability to analyse technical issues, assess risks and develop practical solutions

✅ Strong communication and stakeholder-management skills

✅ Ability to manage competing priorities and deliver outcomes within deadlines

✅ Understanding of ICT security, governance and professional service standards

✅ Ability to work collaboratively in a busy operational environment

Desirable

⭐ Active Directory / Azure AD experience

⭐ Understanding of ITIL principles

⭐ Experience supporting ICT projects, deployments and technology upgrades

? Apply Now If your background aligns with the above requirements, please connect or message me to discuss the opportunity.

For further information, please contact the eSync Solutions team at [email protected] or connect with us via LinkedIn .

📌 ICT Project Officer (Canberra)
🏢 eSync Solutions
📍 Canberra