Applications close on 04th September : Assessment Centre on 09th September - Apply early!

- Immediate shortlisting process: Eligible Candidates will be invited to an assessment centre on Wednesday, 09th of September.
- 6 weeks training with ongoing coaching and support in a friendly, team-focused environment
- Hybrid option: Work from home up to 3 days a week after 3 months
- Career development and clear progression pathways
- Full-Time role working Monday to Friday, shifts between 8am and 8pm
- Start date is Monday, 05th October 2026

Be the first point of contact for our patients and referrers at our Mount Waverley National Contact Centre. In this vital role, you'll deliver exceptional service by managing high-volume inbound calls as well as outbound calls and digital interactions while providing accurate, compassionate guidance to our customers and collaborating closely with team leaders and clinic healthcare staff. Our contact centre operates within a highly regulated healthcare environment, with clear processes, performance measures and regular quality monitoring to support consistent and safe patient outcomes.

Benefits, Perks & Wellbeing

- Supported induction: 6 weeks training and ongoing support
- Based in Mount Waverley, free staff parking onsite
- Versatile hybrid work model for daytime shifts after 3 months
- Weekly leader check-ins as well as regular coaching and dedicated online support
- Career development and clear progression pathways
- Monthly team events, reward programs, and salary packaging

Duties and responsibilities

- Handle Inbound/outbound calls as well as digital interactions promptly and professionally




- Provide accurate information, schedule appointments and update records
- Handle patient and referrer enquiries with empathy
- Escalate complex issues to supervisors as needed
- Maintain customer service quality and meet daily KPIs

Skills & Experience

- Strong verbal communication and empathy
- Ability to handle a fast-paced, high-volume environment
- Detail-oriented with focus on compliance, quality and KPIs
- Proficient computers skills across multiple systems including but not limited to Genesys telephony, outlook, teams and CRM software
- Enthusiastic learner: previous call centre experience preferred but not required

Culture

You'll be part of an experienced and supportive team, with ongoing training, regular check-ins and opportunities to continue building your skills. We value teamwork, consistency and creating a respectful, inclusive environment where people can do their best work and contribute to a positive team culture.

Join our contact centre team to build valuable skills, make a real difference for patients every day, and grow your career in a supportive, fast-paced environment.

About I-MED

At I-MED, we're more than just a medical imaging provider - we're a community of passionate professionals committed to excellence for our patients. With over 200 clinics and a staggering 6 million patient procedures annually, we proudly stand as one of the largest providers of medical imaging in the world. Our success lies in our people with over 350 dedicated doctors and 4,000 staff members who actively share clinical knowledge and expertise.

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📌 Patient Bookings Officer (Melbourne)
🏢 I-MED Radiology Network
📍 Melbourne