About the role

Patient Advocate (Reception team), a vital member of the team plays a key role in ensuring that patients and their families have a positive experience at their family practice.

Key responsibilities

- Working as part of a team with the Practice Manager, ensure provision of exceptional support services to medical providers, nurses and patients

- Access, co-ordinate and manage patient medical records with utmost confidentiality

- Respond to telephone calls, patient triage and booking patient appointments

- Ensure patients feel welcome, offer assistance when required and ensure they feel valued

- Identify, record and process billing and fee payment instructions

- Document scanning,



managing communication channels including emails and general administrative tasks

About you

- Prior experience as a Medical Receptionist preferably in a health care facility

- Excellent communication, customer service, organisational and interpersonal skills

- Proficiency and familiarity with medical software and IT systems including Microsoft office/excel

- A friendly, skilled and a patient-focused approach

Benefits

- A supportive and rewarding work environment

- Competitive remuneration

- Opportunities for professional development and career progression

- Flexible working arrangements

📌 Patient Advocate/Medical Receptionist: (Perth)
🏢 Next Practice East Perth
📍 Perth