Role Description This full-time remote role as an IT Support Officer / Junior IT Support Officer (Entry / Junior Level) focuses on providing day-to-day technical assistance to team members and maintaining smooth IT operations. The position involves responding to support tickets, diagnosing and resolving hardware and software issues, and assisting with desktop and peripheral setup and configuration.

The role also includes monitoring basic system performance, escalating complex issues to senior IT staff, and documenting solutions and procedures for future reference. Collaboration with other team members, clear communication with non-technical users, and adherence to security and data protection guidelines are essential aspects of this role.

Qualifications

- Ability to provide responsive Technical Support and basic Information Technology assistance to internal users.
- Robust Troubleshooting skills for hardware, software, and connectivity issues.
- Hands-on experience with Desktop Computers,



including installation, configuration, and maintenance.
- Familiarity with Printer Support, including setup, network configuration, and routine issue resolution.
- Understanding of operating systems (Windows, macOS, or Linux) and common office productivity tools.
- Basic knowledge of networking fundamentals (Wi-Fi, LAN, IP addressing) is beneficial.
- Clear written and verbal communication skills, with the ability to explain technical topics in simple terms.
- Strong customer service mindset, patience, and problem-solving attitude.
- Ability to work independently in a remote environment, manage time effectively, and follow established procedures.
- Relevant education or certification in IT (e.g., vocational training, associate degree, or entry-level certification such as CompTIA A+) is a plus.

📌 IT Support Officer / Junior IT Support Officer (Entry / Junior Level) (New South Wales)
🏢 Mysteria Studio UG
📍 New South Wales