At Cuscal,we'rebuilding the next generation ofacquiringand payments capabilities that power Australia's financial institutions,fintechsand payment providers.

We'relooking for a commercially minded Product Manager to help shape and grow our Acquiring Domain. This role sits at the intersection ofproduct,acquiringpayments technology, market and commercial strategy, translating customer needs, industry trends and business priorities into clear product direction, compelling marketnarrativesand sustainable commercial outcomes.

This is an opportunity to play a key role in one of Cuscal's core growth domains, helping toidentifynew opportunities, influence strategicdirection,and bring innovative acquiring capabilities to market.

Job Description

What You'll Do

Shape Product Strategy and Direction

Develop product strategies and roadmap priorities that support Cuscal's growth ambitions.

Translate customer needs, marketopportunities,and businessobjectivesinto clear product outcomes.

Identifyopportunities to expandacquiringcapabilities, payment acceptancemethodsand value-added services.

Monitor industry trends, competitoractivityand emerging technologies to inform product direction.

Drive Discovery and Customer Understanding

Lead discovery activities with clients, partners,vendorsand internal stakeholders toidentifyproblems andvalidateopportunities.

Facilitate workshops,requirementsgathering sessions and collaborative discussions to shape product outcomes.

Develop a deep understanding of customer needs, marketdynamicsand industry challenges.

Balance customer value, commercial outcomes, technicalconsiderationsand operational requirements when making product decisions.

Understand and Shape Payments Technology

Develop a strong understanding of Cuscalacquiringplatforms, payment acceptancetechnologiesand payments infrastructure to build a next-generation technology stack.

Work closely with engineering teams, processors,vendorsand technology partners to evaluate opportunities and shape product direction.

Participate in discovery and solution design discussions involving payment flows, integrations,paymentacceptancetechnologiesandacquiringplatforms.

Understand how technology decisions impact customer outcomes, commercial performance, operationaleffectivenessand scalability.

Help translate complex technology concepts into clear customer and commercial value propositions.





Deliver Commercial Outcomes

Drive growth,adoptionand expansion acrossacquiringproducts and capabilities.

Build business cases and contribute to investmentprioritisationdecisions.

Support strategic client engagements, commercialdiscussions,and partnership opportunities.

Identifynew market segments and emerging payment opportunities that can create value for Cuscal and its clients.

Influence and Collaborate Across Teams

Work closely with Productmanagers and Product owners, Engineering, Architecture, Delivery, Operations, Risk and Commercial teams.

Partner with delivery-focused productownersto ensure product outcomes are successfully executed.

Build alignment across stakeholders and influence decisions without relying on formal authority.

Navigate complex environments with confidence,ownershipand a focus on outcomes.

Tell Compelling Product Stories

Develop transparent,credibleand compelling product narratives.

Partner with Product Marketing and client-facing teams to support go-to-market activities.

Represent Cuscal'sacquiringcapabilities with clients,partnersand industry stakeholders.

Help strengthen Cuscal's market presence as the Acquiring business continues to scale.

Qualifications

What We're Looking For

Proven ability tooperateeffectively in complex and evolving environments, with a strong bias for action anda track recordof driving issuesthrough toresolution.

Experience in Product ManagementinPayments, Banking, Financial Services,Technologyorrelatedindustries.

Demonstrated experience defining product strategy, influencing roadmapprioritiesand delivering customer outcomes.

Strong commercial acumen and the ability toidentifyand act on growth opportunities.

Experience leading discovery activities andengagingdirectly with customers and stakeholders.

Experiencefacilitatingdiscovery sessions with customers, vendors,engineersand business stakeholders.

Ability to work effectively with both business and technical stakeholders.

Experience working withpaymentstechnology,



financial servicesplatformsor transaction processing environments.

Ability to understand the commercial implications of technology decisions.

Strong communication,facilitationand stakeholder management skills.

Experience in cardsacquiring, merchant payments, payment gateways, switching, terminal management,SoftPOS, digital acceptance or embedded payments.

Knowledge of Visa, Mastercard,eftpos, NPP and broader payments ecosystems.

Experience working with financial institutions, fintechs, paymentprovidersor technology partners.

Exposure toplatform-based, infrastructure or ecosystem products.

Familiarity withtokenisation, digital wallets, paymentorchestrationand emerging acceptance technologies.

What Makes Someone Successful in This Role?

You’llthrive if youdemonstrate:

Proven ability tooperateeffectively in complex and evolving environments, with a strong hustle mentality,high levelsof ownership, and a focus on delivering outcomes.

Curiosity anddesireto continuously learn.

Proactive problem-solving and outcome orientation.

The ability to influence and collaborate across diverse stakeholders.

Confidence navigating complexity and competing priorities.

A bias for action andmaintainingmomentum.

Additional Information

Why Join Cuscal?

Acquiring is a key strategic growth area for Cuscal. As payment technologies, acceptance methods and merchant experiences continue to evolve,you'llhelp shape the future direction of our acquiring capabilities and play a meaningful role in delivering innovative payment solutions to Australian financial institutions and payment providers.

We'relooking for a Product Manager who combinescommercial thinking, product managementdisciplineand payments technologyexpertise, and can confidently lead discovery with customers,vendorsand engineers to translate opportunities into product strategy and commercial outcomes.

Ifyou'repassionate about product management, enjoy solving complex problems and want to influence the future of payments,we'dlove to hear from you.

Note: Cuscal does not accept unsolicited resumes from recruitment agencies or search firms.

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📌 Product Manager – Acquiring Domain (City of Sydney)
🏢 Cuscal
📍 City of Sydney