SmartCare Diagnostics

Springfield Central and Upper Mount Gravatt | Full-time and part-time | Monday to Friday

SmartCare Diagnostics is growing. We are looking for experienced Medical Receptionists to join our Springfield Central and Upper Mount Gravatt clinics, in permanent full-time and part-time roles.

The role

Most of our patients are worried when they arrive. Reassurance is what we deliver, and it starts with you on the front desk. You bring the reception experience. We will add the specialist side — teaching you the ins and outs of cardiac, respiratory and sleep diagnostics, and the requirements that go with them.

Key responsibilities

- Welcoming patients and managing a busy reception environment
- Booking and coordinating diagnostic appointments, including multi-test visits
- Managing appointment diaries and maximising availability
- Answering calls and patient enquiries
- Reviewing referrals and patient information
- Liaising with specialists, GPs, patients and healthcare providers
- Processing payments, issuing invoices and receipts
- Medicare billing, HPOS checks, batch submission and rejection follow-up
- Preparing banking and maintaining the petty cash float
- Maintaining accurate records and patient confidentiality

About you

- Previous medical reception or administration experience
- Detail focused — in diagnostics, a missed eligibility check is the difference between a claimable test and an unclaimable one
- Uses initiative and looks for solutions rather than waiting to be told
- Communicates confidently with patients, doctors and colleagues




- Manages competing priorities without losing accuracy
- Confident with medical and administrative software

What we offer

- Permanent full-time and part-time positions
- Monday to Friday clinic hours.
- Competitive hourly rate, above award, plus 12% superannuation.
- Full paid training in cardiac, respiratory and sleep diagnostics, HPOS and specialist billing
- Supportive specialist and clinical team
- Uniform supplied
- Free onsite parking
- A pathway into senior administration and leadership as SmartCare grows, for people who demonstrate consistent accuracy, sound judgement and the ability to lift the team around them

Requirements

Right to work in Australia. National Police Check. Evidence of immunisation in line with our clinical policy. Some travel between sites is required.

About SmartCare

SmartCare Diagnostics is a specialist-led service providing cardiac, respiratory and sleep testing across South East Queensland, with a full range of diagnostics under one roof. Our team includes cardiology, respiratory and emergency specialist practitioners, sonographers, cardiac technicians, nurses and administration staff.

We value accountability, initiative, respect, teamwork and a genuine can-do attitude.

Apply

Send your CV and a short cover letter to [email protected] by 15th September 2026. Tell us your medical administration experience, and whether you are seeking full time or part-time.

Questions to Tian or Kayla on [1300 358 706](tel:1300 358 706) or [email protected].

📌 Medical Receptionist (Mount Gravatt)
🏢 SmartCare Diagnostics
📍 Mount Gravatt