- Be a key point of contact for our Members and customers.

- Build experience across Salesforce, events and office operations.

- Varied role with involvement in major industry events.

About the role

We're looking for a friendly, organised and proactive Office & Member Service Officer to join our team. Member service is a key part of the role. You'll be one of the first points of contact for our Members, responding to enquiries and helping them access the information and support they need. You'll also maintain Member information in Salesforce, support events and meetings, and help with the day-to-day running of the office.

Key responsibilities

- Be a key point of contact for Members, responding to enquires and providing friendly and professional support.

- Maintain and proactively update Member and stakeholder information in Salesforce, with a focus on data quality and accuracy.

- Support the Membership team with renewals, Member communications and incoming enquiries.

- Support the Events team with registrations, attendee enquiries, event administration, setup and on-the-day activities.

- Help keep the day-to-day office running smoothly and provide administration support across the organisation.

About you

- Experience in customer service, reception, administration,



Member services or a similar role.

- Strong customer service and communication skills.

- Good organisational skills and attention to detail.

- A proactive and reliable approach to your work.

- Confidence using Microsoft Office and CRM or database systems.

- Experience with Salesforce, or a membership organisation would be an advantage, but is not essential.

About us The Australian Automotive Aftermarket Association (AAAA) is the peak national body representing Australia's automotive aftermarket industry. We support over 2,500 businesses across Australia through advocacy, member services, industry insights and events. We're a small, collaborative team where everyone gets involved and contributes. We're committed to providing a high standard of service to our members and supporting the automotive aftermarket industry.

What we offer

- Flexible working arrangement, with the opportunity to work from home following successful completion of probation.

- Free in office parking at our Mulgrave office.

- Professional development opportunities to build your skills and experience.

- Involvement in major industry events, including one of Australia's largest automotive aftermarket expos.

📌 Member Service & Administration Officer (Mulgrave)
🏢 Australian Automotive Aftermarket Association
📍 Mulgrave