About us The Health Information Management Association of Australia (HIMAA) is the peak national body for health information management professionals. We empower health information professionals to thrive in their career and life-long learning including through our Registered Training Organisation education services. We advocate as the trusted and authoritative voice on health information management.

We deepen and broaden the health information management community for meaningful connection. We empower, advocate and support health information management professionals to contribute to better healthcare through management and use of information.

At HIMAA, we foster a culture of respect, empowerment, and purpose-driven leadership. As a fully remote organisation, we embrace innovation and collaboration to create a dynamic and inclusive work environment. Every team member's contributions matter. Our commitment to excellence ensures we drive meaningful progress in health information management education and practice, equipping our members and students to shape the future of healthcare.

About the role The Membership and Profession Services Support Officer provide high-quality operational, administrative and coordination support to the membership and professional services team to ensure the effective delivery of HIMAA's membership and profession services. Working closely with internal stakeholders, the position supports the implementation of initiatives that strengthen member engagement, uphold professional standards, and enhance the value of membership. The role assists in maintaining accurate member data, responding to member enquiries, and ensuring efficient membership services are provided.





The role contributes to delivering a seamless and positive member experience by supporting key service areas including credentialling administration, CPD tracking and program coordination, professional development activities, events support, and membership services.

Key responsibilities

- Create, edit and maintain data within the membership database.
- Undertake data cleansing and reconciliation activities to ensure data accuracy in the system.
- Provide timely and high-quality administrative support for membership, including responding to enquiries related to membership applications and renewals and triaging and responding to enquiries relating to career development, credentialling, CPD and professional practice.
- Attend and respond to member and stakeholder related enquiries in a timely, responsive and high-quality manner, providing information that meets their needs.
- Run reports to provide data to Membership Officer and Manager, Member and Profession Services for their analysis and reporting purposes.
- Provide administrative support for credentialling and professional recognition activities, ensuring processes are efficient, accurate and aligned with organisational requirements.
- Assist in the administration of CPD and professional development activities,



including scheduling, registrations, and post-event evaluation.
- Provide administrative support for profession-facing events, engagement activities and related programs to ensure smooth delivery and positive member experiences.
- Provide administrative and secretarial support for HIMAA committees related to member and profession services.
- Coordinate and administer WorkWeb enquiries and transactions, ensuring timely and accurate responses.

About you

- Experience working with CRM systems or databases, including maintaining accurate records, data entry and supporting reporting activities.
- Experience in an administrative or support role contributing to member services, skilled programs or engagement activities within a membership association, professional body, health, education or similar environment.
- Well-developed interpersonal and communication skills, with the ability to interact effectively with members, volunteers, branches, and stakeholders.
- Strong written and verbal communication skills, including the ability to draft routine correspondence and assist in report preparation.
- Customer service focused: committed to providing exceptional customer service across all channels – written, phone and face to face.
- Excellent attention to detail and written skills when communicating with others, both internally and externally.
- Ability to maintain privacy and confidentiality of data and requisite business information.
- Ability to work under pressure and deliver to timeframes.
- Ability to work independently and as part of a team.
- Eligibility to work in Australia.

📌 Membership and Profession Services Support Officer (Sydney)
🏢 HIMAA
📍 Sydney