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Customer Service/System Support Officer (Parental Leave Term Contract)

Warrumbungle Shire Council

Summary

Provide frontline customer service and systems support for Warrumbungle Shire Council in Coonabarabran on up to 18‑month parental leave contract. $74,512–$86,595 + super.

Terms

$74k - $86k / year

Admin and Secretarial Call Centre and Customer Service Public Sector and Government

Description

Customer Service/System Support Officer (Parental Leave Term Contract)

- Department: Corporate Services
- Reports to: Manager Corporate Services
- Salary range: $74,512 – $86,595 per annum + superannuation
- Contract: Parental Leave Contract – up to 18 months
- Location: Coonabarabran, NSW

About the role

Be the friendly face of Council and help make things happen. As a key first point of contact, you’ll deliver high-quality customer service in person, by phone and email, process payments, and help the community access Council services.

Alongside frontline service, you’ll support Council’s customer service and records management systems: maintaining accurate data and records, troubleshooting system issues, assisting staff with digital systems, and helping improve information management. You don’t need to be an IT specialist, but you should be confident with technology and quick to learn.

This role suits an experienced customer service professional with excellent communication, strong computer skills,



attention to detail, and the ability to stay calm and solution‑focused when busy. Experience with business systems, training others, or local government is highly regarded.

- Demonstrated experience in customer service, administration, or a related field.
- Strong verbal and written communication skills with the ability to engage effectively with diverse stakeholders.
- Proficiency using computer systems, including Microsoft Office and customer management software.
- Strong problem‑solving skills and ability to think critically under pressure.
- High attention to detail and robust organisational skills.
- Ability to work both independently and as part of a team.
- Commitment to confidentiality and ethical standards.
- Willingness to undertake ongoing training and professional development.
- Class C driver’s licence.

It is a plus if you have experience in local government or public sector roles, familiarity with council software (e.g. Pathway, TechOne, Authority), and basic IT troubleshooting/systems support.

Why join Warrumbungle Shire Council

Warrumbungle Shire Council offers a stable career, genuine work‑life balance, and a rewarding regional lifestyle. Benefits include:

- Long service leave after 5 years
- Flexible monthly RDO
- Generous leave provisions
- Option to purchase additional leave / deferred leave
- Ongoing training, mentoring, and professional development
- Access to thousands of free online courses
- Weekly pay cycle
- Salary packaging options
- Employee Assistance Program (EAP) for employees and immediate family
- Health and wellbeing initiatives (flu vaccinations, hearing tests, skin checks)
- PPE and/or generous uniform allowance (role‑dependent)

Coonabarabran, the Astronomy Capital of Australia, offers a vibrant community, excellent services, and access to the Warrumbungle National Park—an attractive place to live, work, and raise a family.

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📌 Customer Service/System Support Officer (Parental Leave Term Contract) $74k -$86k / year Warrumbungle Shire Council (Coonabarabran)
🏢 Orana Dama
📍 Coonabarabran