About the role

As National Operations Services Manager at Team Global Express, you'll lead the operational performance of our nationally assigned Courier customers, with a current primary focus on key strategic accounts. Reporting to the Head of Operations Services (Courier), you'll play a critical leadership role in driving service excellence, operational performance, customer satisfaction, and profitability across a complex national portfolio. You'll work closely with operational leaders, state-based teams and strategic account stakeholders to ensure exceptional outcomes for both our customers and Team Global Express.

Key responsibilities

- Lead the national operational delivery and relationship management of strategic customer accounts

- Oversee scheduling, operational support, and specialist delivery functions across multiple states

- Drive service performance against contractual obligations, KPIs and customer expectations

- Champion continuous improvement initiatives that enhance operational efficiency, customer value and profitability

- Monitor and report on portfolio performance, including customer P&L; management, margin optimisation and operational metrics

- Partner with Strategic Account Managers to support Monthly and Quarterly Business Reviews

- Manage customer claims, invoicing accuracy and operational escalations

- Lead customer onboarding,



offboarding and significant operational change programs

- Develop, coach and lead a high-performing team of Operations Supervisors, Schedulers and Support personnel

- Collaborate with state-based operational leaders to ensure consistent service delivery and best-practice execution nationally

About you

- Proven experience in transport, logistics, courier or supply chain operations leadership

- Strong understanding of last-mile delivery, complex logistics environments and customer-focused operations

- Experience managing national or multi-site operations, customer portfolios and operational teams

- Commercial acumen with the ability to analyse P&Ls;, identify margin opportunities and drive business performance

- Demonstrated success leading operational change, customer implementations and continuous improvement initiatives

- Excellent stakeholder management skills with the ability to influence senior leaders, customers and cross-functional teams

- Strong analytical, reporting and problem-solving capabilities

- Experience managing and developing high-performing teams in fast-paced environments

- Microsoft Office skills, particularly Excel and PowerPoint

About us

At Team Global Express, we're committed to delivering smarter, safer, and more productive logistics solutions across Australia.

📌 National Operations Services Manager (Rosehill)
🏢 Team Global Express
📍 Rosehill