For over 25 years, AfterDark Technology has delivered responsive, reliable, and modern technology solutions to mid‑market organisations across Australia and New Zealand.

We partner with leading vendors including Microsoft, AvePoint, Veeam, Fortinet, Checkpoint, HP and 3CX to deliver secure, scalable outcomes and exceptional customer experiences.

We are an established, growing MSP with a strong reputation for technical excellence, accountability, and long-term client relationships.

Who We Are

For over 25 years, AfterDark Technology has delivered responsive, reliable, and modern technology solutions to mid‑market organisations across Australia and New Zealand.

We partner with leading vendors including Microsoft, AvePoint, Veeam, Fortinet, Checkpoint, HP and 3CX to deliver secure, scalable outcomes and exceptional customer experiences.

We are an establishing, growing MSP with a strong reputation for technical excellence, accountability, and long-term client relationships.

Why Work With Us

We are in a growth phase and are investing in our client-facing leadership capability. This is an opportunity to step into a high‑impact Account Management role with genuine influence across client outcomes, service quality, and commercial growth.

At AfterDark, we value:

- Reliability and accountability
- Listening and continuous improvement
- Strong relationships built on trust

We support this through a culture of belonging, inclusivity, and professional respect.

The Prospect

We are seeking an experienced, proactive, and IT‑focused Account Manager to own and grow a portfolio of managed services clients.

This role is central to ensuring our clients achieve measurable value from their technology investments while maintaining strong commercial and operational alignment with AfterDark.

You will be highly organised, confident in front of clients, and comfortable operating autonomously within a structured MSP environment.

Key Responsibilities





- Develop and maintain client technology roadmaps aligned to AfterDark’s solution stack
- Lead Quarterly Business Reviews, presenting reports and identifying risks, opportunities, and improvement initiatives
- Prepare business cases and recommendations for C‑level stakeholders and decision makers
- Act as the primary commercial point of contact for client orders, quotes, and general enquiries
- Drive CRM hygiene and data accuracy, including regular refresh prompts
- Manage orders, renewals, and follow up on back‑orders
- Own and manage client renewals end‑to‑end
- Support the development and execution of sales and client growth campaigns
- Work closely with Sales, Technical, and Administration teams to ensure consistent delivery
- Contribute to the continuous improvement of sales and customer success processes with the Leadership Team

What Success Looks Like

- Clear, trusted relationships with your client portfolio
- Well‑maintained roadmaps that translate technical capability into business value
- Strong renewal performance and identification of upsell opportunities
- High-quality, professional communication internally and externally
- Consistent process adherence with sound commercial judgement

Requirements

- Excellent written and verbal communication skills
- Solid ability to quickly learn new systems, tools, and technologies
- Analytical mindset with strong attention to detail and process
- High level of judgement, discretion, and professionalism
- Ability to prioritise effectively and meet deadlines
- Proven capability to build relationships at all levels of a client organisation
- Experience with AutoTask and IT Quoter is highly regarded

Next Steps

If you see yourself in this role and are excited by the opportunity to make a real impact within a growing MSP, we’d love to hear from you.

Please submit your resume and a brief cover letter outlining why you believe you are a strong fit for this position.

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📌 IT Account Manager (Queensland)
🏢 AfterDark Technology
📍 Queensland