Patient Advocate (Reception team), a vital member of the team plays a key role in ensuring that patients and their families have a positive experience at their family practice.
- Working as part of a team with the Practice Manager, ensure provision of exceptional support services to medical providers, nurses and patients
- Access, co-ordinate and manage patient medical records with utmost confidentiality
- Respond to telephone calls, patient triage and booking patient appointments
- Ensure patients feel welcome, offer assistance when required and ensure they feel valued
- Identify, record and process billing and fee payment instructions
- Document scanning,
managing communication channels including emails and general administrative tasks
About you
- Prior experience as a Medical Receptionist preferably in a health care facility
- Excellent communication, customer service, organisational and interpersonal skills
- Proficiency and familiarity with medical software and IT systems including Microsoft office/excel
- A friendly, professional and a patient-focused approach
Benefits
- A supportive and rewarding work environment
- Competitive remuneration
- Opportunities for professional development and career progression
- Versatile working arrangements
📌 Patient Advocate/Medical Receptionist: (East Perth)
🏢 Next Practice
📍 East Perth
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