About us:

At telebuds, we’re redefining healthcare with a focus on medicinal cannabis - delivering compassionate, innovative, and affordable natural treatments. Founded by patients, for patients, we’ve built a fast-growing start-up dedicated to making the process simple, approachable, and supportive.

Our team blends professionalism with a genuine, relatable approach, aiming to provide 5-star service without the stuffiness of a traditional clinic.

About the Role

As a Patient Support Coordinator, you’ll be at the centre of patient communication - responding to enquiries and offering guidance via email, SMS, live chat, and phone. This role suits someone empathetic, detail-oriented, and skilled at problem-solving.

This is a full time position located in Sydney CBD.

Please note: At this time, we are unable to support remote work or candidates on Working Holiday Visas.

Key Responsibilities

- Respond to patient queries across multiple channels (email, SMS, live chat, and phone).
- Provide accurate, clear,



and timely information.
- Collaborate with our clinical team to resolve issues.
- Advocate for patient needs in line with Telebuds’ values.
- Deliver a seamless, 5-star patient experience through clear communication and realistic expectation-setting.

What We’re Looking For

- Proven experience in customer support or similar roles.
- Outstanding communication and problem-solving skills.
- Ability to handle sensitive information with discretion.
- A patient, positive, and empathetic approach.
- (Preferred) Experience in mental health or healthcare, with an understanding of the sensitivities involved.

What We Offer

- The chance to be part of a fast-growing industry.
- A supportive, inclusive team culture.
- Competitive salary with clear progression opportunities.
- Professional growth and training pathways.

📌 Patient Support Coordinator (Sydney)
🏢 telebuds
📍 Sydney