- Prominent Federal Government Agency
- Initial 12 month contract + 12 month extension option
- Rewarding hourly rates $$ leading a critical enterprise Salesforce platform

We are seeking an experienced Platform Operations Lead to join a leading Federal Government Agency delivering large-scale digital transformation initiatives. The successful Platform Operations Lead will provide leadership across a business-critical Salesforce platform, driving operational excellence, release coordination and platform stability while managing a team of senior engineers. You will be offered an initial 12 month contract with a further 12 month extension option and receive a rewarding hourly rate.

The successful Platform Operations Lead will be responsible for, but not limited to:

- Leading and mentoring a team of Senior Platform Engineers supporting a complex Salesforce environment
- Driving platform stability, operational improvements and enablement processes
- Coordinating release management, testing activities, change governance and CAB processes
- Managing vendor relationships and stakeholder engagement across ICT and business teams
- Strengthening platform security, risk management and operational maturity initiatives

The successful Platform Operations Lead will have:
- 5+ years' experience leading and managing ICT support or platform teams
- Experience supporting complex CRM or enterprise business systems environments
- Strong experience in process improvement, documentation and service delivery optimisation
- Proven stakeholder management, vendor engagement and leadership capabilities
- Experience with Salesforce, DevOps, CI/CD and enterprise release management practices highly regarded

This is a great chance to work with a leading Federal Government Agency and lead the operation of a critical Platform Operations Lead function supporting enterprise Salesforce capabilities. The successful Platform Operations Lead will be offered an initial 12 month contract with a further 12 month extension option and receive a rewarding hourly rate. Please call HiTech on 02 9241 1 or send your resume to *@hitechaust.com today! For more opportunities go to www.hitechaust.com.

Gary HunterEmail: ***@hotmail.com | Phone: +61 493 202 PROFESSIONAL SUMMARYManagement professional with over 25 years of experience across a variety of service-orientedbusinesses in the marine and aviation industries. Skilled with people management, businessdevelopment, administrative and maritime management software, budgeting, data analysis andconflict resolution. A strong leader, committed to effective communications, cultural sensitivity,mentorship, and productivity,



leading to fostering a positive working environment for both companyand clientele to thrive.

PROFESSIONAL EXPERIENCEBusiness Development Manager, Australian Maritime Systems May 2026 to Present

- Support the

General Manager to drive revenue growth
- Expand Ports of Melbourne and Geelong market share in commercial marine pilotage
- Support GM to maintain margin of 35% across marine services
- Act as commercial lead across for marine technology collaborations, building customerinterest.
- Lead and co-manage expansion into new marine operations, developing business casesthrough regular engagement pathways
- Identify adjacent markets e.g. Hydrographic, Navigational and Port Consultancy servicesaligned with AMS Group capabilities
- Respond and lead all Tender activity
- Build and sustain high value relationships with customers, regulators and key industrypartners
- Co-ordinate marketing and engagement activity both domestically and internationally with

Shipowners, Charterers and Operators. General Manager (Marine Pilotage and Business Development), Auriga Group, Jan 2022 to Jun2025
- Member of senior leadership team, with direct reporting through to the CEO
- Responsible for over 150 staff across 3 divisions, including 3 regional managers
- Management of annual revenue of over $60 million
- Full P + L accountability with monthly reporting back to CEO and Board of Directors
- Management of union correspondence, including but not limited to CFMEU and AustralianFederation of Air Pilots
- Handling of customer-facing relations
- Oversaw the restructure of pricing models across all divisions
- Led an EBITDA turnaround from (1, 279) FY22 to 4, 861 FY23
- Generated a 20% increase across our cruise ship revenue
- Successful in achieving contract retention exceeding 90%
- Leading business development activity, both domestically and internationally,encompassing quarterly visits to major clients in Singapore and Dubai
- Engagement with regulators including Safe Transport Victoria, Ports Victoria, and AustralianMaritime Safety Authority (AMSA)
- Management of marine assets, incorporating refit and annual survey in line with regulatoryrequirements
- Shaped the rebranding of the business mission and vision statements

General Manager, Flyon Helicopters,



2016 to Dec 2022
- Played a key role in the conception and launch of the business
- Full P + L accountability with revenue in exceeding $6 million PA
- Managed helicopter contracts with both Governmental and Private clientele
- Oversaw and coordinated all tender activity
- Solely responsible for the recruitment of helicopter engineers, pilots, and operations staff
- Evaluation of KPI achievements

General Manager, Aviator Group, 2012 to 2016
- Managed helicopter contracts for Gladstone Port Corporation and North Queensland BulkPorts, generating revenue exceeding $9 million PA
- Successful in gaining a 5-year helicopter service contract for Pilbara Ports Authority (PortHedland), generating revenue exceeding $15 million PA
- Full P + L accountability with monthly reporting back to CEO and Board of Directors
- Responsible for all Pilot, Engineering and Ground Staff operations
- Management of all aviation assets covering line and heavy maintenance, sourcing ofhelicopter parts and coordination of asset utilisation
- Coordinated all tender activity
- Assisted with recruitment and HR
- Monthly review meetings with customers, ensuring compliance with contract metrics andbusiness performance

General Manager, Torres Pilots, 2006 to 2012
- Managed over 60 Pilotage, Engineering and Administrative staff
- Key driver in enforcing Safety Management Systems, including fatigue management
- Oversaw regular internal and external auditing, tender compilations, tariff negotiations andannual marketing plans
- Drove marketing initiatives across Shipowners and Charterers
- Presented to customers both domestically and internationally
- Managed all contracts and rate agreements

Ships Agent, Oceania Maritime Services, 2004 to 2005
- Managed ship calls to the Ports of Brisbane and Mackay
- Drove marketing efforts to ship owners on agency services
- Oversaw preparation of all Customs and Quarantine documentation, disbursementaccounts, communications with ship charterers and coordination of all services

Chief Purser, Various (Carnival Miami, P&O; Australia, Sun Cruises), 1994-2004
- Oversaw over 400 staff, conducting performance reviews and appraisals
- Managed all on-board revenue, overseeing weekly reporting on commercial and servicetargets
- Lead embarkation and disembarkation of passengers worldwideINDUSTRY RELATED TRAINING
- Internal Auditor - Certifications
- Lifeboat Commander
- Basic Fire Fighting Instruction
- Intermediate

First Aid
- Crowd Management
- Passenger Evacuation
- Crisis Management & HumanBehaviour
- Personal Survival TechniquesReferences available on request

📌 Platform Operations Lead - Salesforce / Release Management / Service Delivery - Fed Govt! (New South Wales)
🏢 Hitech Asia Pacific
📍 New South Wales