Practice Manager / Practice Projects Manager

Yeppoon Family Practice – Maternity Leave Contract with Potential to Extend Are you an experienced, organised, and people-focused leader who is looking to make a meaningful difference in a busy general practice and our local community?

Yeppoon Family Practice is seeking a capable Practice Manager to join our leadership team in a maternity leave cover role, with potential to extend.

The primary focus of this role will be to provide maternity leave cover for our Practice Manager position, supporting the day-to-day operations of Yeppoon Family Practice and helping ensure the practice continues to run smoothly for our doctors, staff, and patients.

In addition to the maternity leave cover, there may also be opportunities before, during, or after the leave period to contribute to practice improvement projects, systems development, workflow improvement, and practice growth initiatives. This makes the role well suited to someone who enjoys both operational leadership and project-based work.

You will be stepping into a meaningful leadership role within a well-established, values-driven practice, with the support of an experienced Business Manager and broader Practice Management team.

Experience in general practice or healthcare would be a strong advantage. However, we are also open to applicants from other industries who bring strong leadership, operational management, administration, project, or people management experience and are willing to learn the general practice environment.

About the Role

This is a 12 month maternity leave cover position with potential to extend beyond the initial contract for the right person. During the maternity leave period, the role will involve supporting the operational management of Yeppoon Family Practice, helping lead and support the administration team, maintaining strong daily workflows, and working closely with the Business Manager and Practice Management team.

Depending on the successful applicant’s skills, experience, and availability, the role may also include project leadership, process improvement, team support, systems development, and operational planning either before, during, or following the maternity leave cover period.

You will be part of a collaborative leadership structure and will be supported by the Business Manager, Directors, and existing Practice Management team. You will not be expected to know everything from day one, but you will need to bring strong initiative, sound judgement, professionalism, and a willingness to take ownership.

What We Value in a Practice Manager

- Honesty & integrity – Earns trust, protects confidentiality, and always does what’s right.
- Strong organisation & planning – Prioritises effectively and manages time and resources well.
- Reliable follow-through – Delivers on commitments, even when it’s tough.
- Attention to detail – Ensures nothing important slips through the cracks and ensures quality outcomes.
- Proactivity – Takes ownership, shows initiative and brings solutions, not just problems.
- Clear communication – Speaks and writes clearly and professionally across all formats.
- People development – Supports and grows team members with confidence.
- Hiring capability – Attracts and builds a team of A-players.





This role offers flexibility for the right candidate, with part-time or full-time options available. A minimum commitment of four days per week is expected, however full time is ideal.

Key Responsibilities

Practice Operations

- Support the smooth day-to-day operation of the practice across reception, administration, and nursing (in coordination with the Nurse Manager)
- Maintain appointment scheduling systems aligned to practice, Doctor and clinical staff needs.
- Ensure accurate and compliant Medicare and patient billing, and oversee effective debt recovery.
- Monitor daily workflows and help resolve operational issues as they arise
- Identify gaps, risks, and opportunities to improve practice systems and efficiency
- Uphold confidentiality, privacy, and professional standards at all times

Team Leadership & GP Support

- Lead, mentor, and support a high-performing team.
- Oversee recruitment, induction, rostering, performance management, and professional development.
- Help set clear expectations, priorities, and standards for team members.
- Support individual and team goals in line with practice leadership and business priorities
- Foster a positive culture of growth, accountability, teamwork, and open communication
- Support GP workforce development and communication.
- Troubleshoot operational issues and act as a key liaison across the team.

Projects & Practice Improvement

- Contribute to practice improvement projects and growth initiatives
- Review and improve systems, processes, workflows, and documentation
- Support changes that improve team efficiency, patient experience, compliance, and business performance
- Assist with the implementation of new systems, tools, processes, or ways of working
- Work with the Business Manager and leadership team on agreed operational and practice development projects.

Compliance, Quality & Standards

- Support the practice to maintain RACGP Accreditation standards
- Contribute to quality improvement, risk management, and compliance activities
- Manage incidents, complaints, and near misses in line with practice policy
- Ensure compliance with legislation and practice policies, especially around privacy, employment, and workplace health and safety requirements
- Maintain a safe, clean, and functional practice environment and oversee equipment maintenance and the efficient use of consumables.

- Maintain business continuity and disaster recovery planning.

Business & Practice Support

- Manage budgets, operational plans, reporting, and performance monitoring as required.
- Monitor key business areas such as staffing, workflow, billing, patient service, and practice efficiency
- Report relevant operational and business performance matters to the Business Manager and Directors
- Work collaboratively with the Business Manager and Directors to support strategic direction, growth, change management, and risk mitigation





- Contribute to marketing and communication activities that support the promotion and growth of the practice

Professional Standards

- Maintain knowledge and skills relevant to the role
- Actively participate in ongoing professional development and coaching to support growth and performance.
- Bring a proactive, solutions-focused approach to leadership, operations, and improvement
- Model professionalism, reliability, integrity, and care in all aspects of the role

What We’re Looking For

- Strong leadership and people management skills
- Excellent organisation, planning, and follow-through
- A calm, practical, solutions-focused approach
- Sound judgement, professionalism, and integrity
- Excellent communication, time management, and problem-solving skills
- Confidence working in a busy, changing environment
- A proactive approach to improving systems, workflows, and team performance

- Good attention to detail and a commitment to quality outcomes
- A growth mindset and genuine willingness to learn
- Confidence using technology and adapting to new systems
- A genuine care for team culture, patient experience, and service standards
- The ability to align team efforts with practice priorities and broader business goals
- Experience with HR principles, budgeting, reporting, or operational planning — or the willingness to develop in these areas
- Experience in general practice or healthcare would be highly regarded, but is not essential

- Availability to work a minimum of four days per week, up to full-time

About Us Yeppoon Family Practice has been proudly serving the Central Queensland community for over 50 years. Our purpose is simple yet powerful: to make a meaningful difference in the health of our community—today and for generations to come.

With locations across Yeppoon, Emu Park, and Rockhampton, our practices are known for their commitment to excellence, teaching culture, and patient-centred care. We provide an environment where health professionals can deliver outstanding care while operating sustainable, thriving businesses.

Our values of genuine care, growth mindset, and teamwork guide how we operate every day—ensuring we support our people, our patients, and our broader community.

Our Values

- Inspired to Make a Difference: We come to work each day motivated to positively impact each other's lives and those of our patients. Genuine care is at the heart of all we do.
- Growth Mindset: We embrace change, foster growth, and create a supportive setting for learning and teaching.
- Teamwork: We believe teamwork is the cornerstone of exceptional care. We respect the diversity of our team and value the collective expertise our multidisciplinary approach brings to patient care.

Ready to Be Part of Something Special?

If this sounds like the opportunity you’ve been looking for, we’d love to hear from you. ? To apply, please submit your resume and a cover letter outlining how your experience and skills align with this role.

? Want to stand out? Send a short (less than 2 min) video introduction via SMS to [0418 722 137](tel:0418 722 137).

Shortlisting will commence immediately. Only shortlisted candidates will be contacted.

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📌 Practice Manager (Yeppoon)
🏢 Yeppoon Family Practice
📍 Yeppoon