Front Office Supervisor
Pullman Melbourne City Centre & Mercure Melbourne City Centre

Lead the team that sets the tone for every stay across two hotels

Pullman Melbourne City Centre and Mercure Melbourne City Centre sit side by side in the heart of the city, offering two distinct hotel experiences under one roof. 5-star contemporary sophistication at Pullman, and warm approachable comfort at Mercure. Together, they give guests the best of both worlds with the city's best food and fashion right on the doorstep. We're part of Erdigroup, one of Australia's largest privately owned hotel groups and our team leads with passion, people, integrity, teamwork, innovation and excellence.

If you've got natural energy, love leading a team that has fun while getting the job done and thrive when things get busy, this is your next role.

About the role

As Front Office Supervisor you'll lead reception operations across both Pullman and Mercure, giving you the variety of two guest experiences and two teams to work with in the one role. You'll keep every shift running smoothly, guests genuinely looked after and your team supported, motivated and having a good time doing it. You'll be full time, hands-on, and right at the centre of the action wherever you're needed most.

What you'll be doing

Managing the reception team across both properties throughout your shift prioritising and delegating with fairness and confidence

Jumping in hands-on to help Front Office staff at either hotel complete daily tasks whenever needed

Liaising with every department daily across both hotels,



keeping communication sharp and proactive

Coordinating receptionist breaks, start and finish times to keep both floors covered

Briefing the team before each shift so nothing important slips through the cracks

Helping guests at either property with enquiries and directions and making sure every request or special need is actioned and communicated

Keeping the team's presentation sharp across both brands, uniforms and name badges on point

What you bring

Previous experience as a Guest Services Agent or Hotel Receptionist preferred

An exuberant, people-first personality with genuine energy

Well presented, confident, articulate and endlessly resourceful

Cool under pressure, sharp on the details

Comfortable adapting your style across two distinct hotel brands and guest experiences

A love of having fun at work, because a happy team makes a great guest experience

Flexibility and availability to work weekends and public holidays

Previous supervisory experience is a big plus

Be part of Erdigroup, one of Australia's largest privately and independently owned hotel groups alongside global brand Accor

The variety and career exposure of working across two hotel brands under one role

Genuine career and training opportunities to help you grow

Outstanding employee benefits and excellent working conditions

A supportive, fun team culture built on values that actually mean something

You must have full working rights in Australia to be considered for this role.

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📌 Front Office Supervisor (Melbourne)
🏢 PULLMAN
📍 Melbourne