City FM Australia (City) provide world leading Facilities Management, Engineering and Energy solutions which ensure safe, successful and sustainable outcomes, on time and on budget for our partners.

The Opportunity:

We are now seeking an energetic, self -motivated individual, with strong communication skills to support our team members. This role includes a wide range of responsibilities, which will require an efficient and mature approach, whist working in a fast paced, dynamic environment. This is a Full time permanent opportunity working Monday - Friday between 7:00am and 7:00pm . CityFM offers Work from home two days per week.

Why you want to work for our team:

- Flexible working arrangements - Work 2 days from home per week!
- Career progression making use of our extensive learning and development program.
- Working within a custom designed modern building with free on- site secure parking
- Discounts Hub with exclusive discounts across major Australian retailers

Your key responsibilities will include:

- Lead, mentor,motivateand manageadiverseteam
- Ensure set targets and KPI’s are achieved




- Manage day-to-day workload of team members as well as rostering
- Liaise with internal and external stakeholders
- Work within a rapid-paced contact centre environment that operates 24/7

You will be required to have/ be:

- Previous Team Leader/Supervisor experience with the ability to lead a team -Essential
- Previous Customer Service experience –Essential
- Previously worked in a fast-paced contact centre and or office environment
- Proven ability to build and maintain customer relationships with internal and external stakeholders
- Driven to succeed and able to achieve and exceed targets/KPIs
- High level of attention to detail, with excellent communication and computer skills

Please note, Internal applications will close Wednesday 25th August 5.00pm

If you would like to be part of a growing Australian Facilities Management business, we would love to hear from you.

City is an Equal Opportunity Employer who supports and encourages the diverse needs of each individual Team Member.

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📌 Team Leader - Contact Centre (Moe)
🏢 City Facilities Management
📍 Moe