Milestone IT partners with a nationwide Retail Enterprise undergoing a major digital transformation and seeks a Senior ServiceNow Business Analyst to join on a permanent basis. You will bridge complex retail processes with ServiceNow platform capabilities to power service delivery across inventory, store operations, customer service and corporate workflows.
You will lead workshops with senior stakeholders, translate business goals into user stories, and collaborate with developers and QA through
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📌 Senior ServiceNow BA for Retail Digital Transformation (Melbourne)
🏢 @
📍 Melbourne
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