As an important part of our reception and administration team, you will be responsible for greeting and assisting patients, answering telephone calls, booking and managing appointments, using patient management software, processing patient information, taking payments, and maintaining a welcoming reception area.
Key responsibilities
- Greeting and assisting patients in a warm and qualified manner
- Answering telephone calls and responding to patient enquiries
- Booking, confirming and rescheduling patient appointments
- Managing practitioner appointment diaries
- Using patient management and appointment booking software
- Processing patient information accurately and maintaining confidential records
- Taking payments and assisting with general reception duties
- Communicating with practitioners and other members of the clinic team
- Assisting with general administrative and clerical duties
- Helping maintain an organised, professional and welcoming reception area
About you
- Friendly, approachable and confident with patients
- An excellent communicator,
both in person and over the phone
- Organised and able to manage multiple tasks
- Comfortable using computers and learning new software
- Reliable, punctual and able to work independently
- Professional and respectful when handling confidential patient information
- Able to work effectively as part of a team
- Calm and helpful when dealing with a busy reception environment
- Previous experience preferred in medical, allied health or healthcare reception would be highly regarded, but not necessary - can be trained onsite.
- Experience using a patient management system, appointment booking software or similar practice management software would be an advantage
About us Forster Health Solutions is an allied health clinic servicing patients throughout the Forster and Tuncurry area. Our focus is on providing professional healthcare while creating a friendly, supportive and positive experience for our patients.