Hotel Receptionist The hotel receptionist is responsible for ensuring a pleasant and efficient experience for all hotel guests during their stay. The receptionist will provide excellent customer service, handle guest check-ins and check-outs, answer guest questions and concerns, and perform various administrative tasks as needed.

Duties and Responsibilities

Welcome guests as they arrive at the hotel and assist with check-in process

Provide information to guests about hotel amenities, services, and local attractions

Respond to guest inquiries and concerns via phone, email, or in person

Handle guest complaints or issues in a timely and professional manner

Process guest payments and maintain accurate records of financial transactions

Perform administrative tasks, such as data entry, filing, and photocopying

Assist with room reservations and maintain accurate records of room availability

Collaborate with other hotel staff, including housekeeping and maintenance, to ensure guest needs are met

Ensure the reception area is clean,



organized, and well-stocked with supplies

Follow all hotel policies and procedures, including those related to privacy and security

Qualifications

High school diploma or equivalent required; associate's or bachelor's degree in hospitality or a related field preferred

Previous experience in a customer service role required; hotel receptionist experience preferred

Excellent communication skills, both written and verbal

Strong interpersonal skills and ability to work well with others

Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Solid attention to detail and ability to maintain accurate records

Familiarity with hotel reservation systems and basic computer skills

Flexibility to work evenings, weekends, and holidays as needed

Mandarin language skills(spoken and written) will be considered an advantage

📌 Retreat Motel Hotel Front Office receptionist (Anna Bay)
🏢 OCT RETREAT
📍 Anna Bay