Job Task Analysis - Continuous Improvement Officer

- Contribute to the delivery of community aquatic, health and wellbeing services
- Newly created, full‑time permanent role supporting Waves and the new Mordi Aquatic Centre
- $83,421- $96,065 per annum (dependent on experience) plus superannuation

About the team

Our Aquatic and Leisure team supports the health and wellbeing of the Kingston community by delivering safe, high-quality facilities and programs. Business Services play a vital role in ensuring strong systems, compliant processes and effective coordination across teams and Council departments.

This role supports operations across Waves Leisure Centre and the new Mordi Aquatic Centre, marking an exciting period of growth and change for the service.

About the role

This is an exciting opportunity to support continuous improvement, innovation, and business growth activities across Waves Leisure Centre and the new Mordi Aquatic Centre. Working closely with operational leaders, you will support the identification and implementation of systems and initiatives that improve service delivery, operational efficiency, and customer experience.

As the Continuous Improvement Officer, you will help to lead improvement projects and support business development initiatives that enhance customer engagement, community participation, and operational outcomes.

What you’ll deliver

- Assist in the identification and implementation of improvements to processes, systems, customer journeys, and service delivery.
- Support the planning, delivery, and review of improvement initiatives and projects.
- Analyse data and performance trends to support the identification of opportunities for improvement.
- Support the implementation of business systems, technology, and digital solutions.
- Assist with marketing, communications, and business development activities that increase participation and engagement.
- Build robust stakeholder relationships and stay informed on industry trends and opportunities.





What You’ll Bring

- Experience in delivering continuous improvement initiatives, marketing and promotion, operational systems and customer service.
- Proven ability to support the identification and implementation of systems that enhance efficiency, service delivery, and customer experience.
- Analytical skills and the ability to collate and present data that will inform decisions and recommendations.
- Well-developed organisational skills, with the ability to manage multiple priorities and deadlines.
- Communication and stakeholder engagement skills.
- Current CPR Certificate

The right candidate will be able to demonstrate the City of Kingston’s values of

We make a difference We show care and respect We take pride in our work We are better together

Don’t meet every single requirement for this role? At Kingston Council, we recognise that different experiences make for great community outcomes. If you are excited about this role, but your experience doesn’t perfectly align to the criteria we encourage you to submit your application.

Enquiries

For any enquiries about the position, please contact Ian Jenkins, Head of Business Services – Aquatic and Leisure at ***********@kingston.vic.gov.au

To be considered for this role, applicants must have the legal right to work in Australia.

For any reasonable adjustments or access needs during the application or interview process, please contact the Hiring Manager or email us at ***************@kingston.vic.gov.au

About Kingston





Kingston Council’s collective focus is on delivering exceptional service that achieves our vision and meets community expectations.

We are an inclusive, resilient community with a thriving economy, where we all share a safe, sustainable environment. The City of Kingston is south-east of Melbourne and is approximately 20km from Melbourne's CBD. We employ over 1,600 people in a diverse range of roles including engineering, customer service, administration, finance, family, youth and children's services, sport and recreation, health, parks and gardens, planning, arts and management.

Why you’ll love working for us?

At Kingston Council, we believe in fostering an inclusive workplace where everyone feels valued. We support diversity and encourage applications from persons of all backgrounds. Here are some reasons why you might love working with us:

- Yearly annual leave loading payment of 17.5% of base salary (excludes casual staff, sessional staff and Senior Officers)
- Learning and development opportunities through professional development programs
- Access to accrued day off every four weeks (Full time employees only)
- Salary Packaging
- Purchase leave options
- Study/development assistance
- Discounted gym memberships
- 16 weeks paid parental leave for both primary and partner carers
- Employee Assistance Programs (EAP)
- Close to Public transport
- Free Onsite parking

For further information visit our website Join our team - City of Kingston

Kingston City Council is an equal opportunity employer, committed to reconciliation and being a child safe organisation.

We are dedicated to attracting, retaining, and developing people of all genders, ethnicities, sexual orientations, abilities, and ages.

Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. We support adjustments throughout the recruitment and selection process, as well as during employment.

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📌 Continuous Improvement Officer (Kingston)
🏢 Aquatic and Leisure
📍 Kingston