StoneX Group Inc. (NASDAQ: SNEX) is a Fortune 100 global financial services firm that connects clients to the international markets through a comprehensive suite of trading, risk management, and advisory services. With a century-long track record and operations in over 80 countries, StoneX serves more than 54,000 institutional and commercial clients and over 400,000 retail accounts. The company offers institutional-grade platforms, end-to-end execution and clearing, and deep market expertise across commodities, foreign exchange, securities, and global payments - All backed by a commitment to integrity, transparency, and innovation.

StoneX Financial Pty Ltd (ACN 141 774 727) is a fully owned subsidiary of the StoneX Group Inc. It holds Australian Financial Services License (AFSL 345646) and was admitted as an ASX 24 Trading and ASX Clear (Futures) participant in 2024.

About the role:

As our Client Management Team Lead, you'll ensure smooth operations across client service channels, spearhead initiatives to improve internal processes and customer satisfaction, and foster collaboration across departments. You'll play a key role in team coaching, operational leadership, and client retention—all while contributing to a fast-paced, results-driven workplace.

Primary duties will include:

- Oversee all activities of the Client Management Team to make sure the service provide to clients is in positive quality and fully compliant




- Initiate proposals on improving both internal processes and customer experiences in order to retain active trading accounts and assist Sales/HNW team to obtain more opportunities
- Conduct training to the team in areas including process of dealing with all sort of trade disputes and client complaints
- Show ability to lead and maintain high team morale at all time
- Provide comprehensive support to our clients and resolve all kinds of incoming enquiries
- Take responsibility in hiring, coaching and motivating the team to achieve outcomes that you have contributed in shaping
- Liaise with colleagues and partners from both internal and external in the most efficient manner to get desired result
- Deliver comprehensive team results to management team

To land this role you will need:

- At least 1 year in FX/CFD industry with experience in management
- Demonstrated experience managing a team of 4-6 people
- Experience of process management
- Experience of customer service
- Strong attention to detail with emphasis on accuracy and timeliness
- Sound knowledge to products we offer
- Comprehensive knowledge of FX and CFD products
- Australian work rights are required for this position

What makes you stand out:

- BS/BA Degree preferably in Finance, Business Management/Administration, or an equivalent combination of education, training and experience
- Details oriented and process driven
- Effective conflict resolution and problem-solving skills
- Approachable, flexible, dependable, and result-driven
- Demonstrate a positive and professional image at all times

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📌 Client Management Team Lead - bilingual Mandarin (City of Sydney)
🏢 Stonex Financial
📍 City of Sydney