Description We're all about helping our members make the most of their money. And while they go after their goals, you can too.

As a Senior Business Analyst, Dispute Governance, you'll play an important role in supporting effective oversight, decision-making and continuous improvement across dispute governance.

Working closely with business owners, risk, compliance, technology and operational teams, you'll lead structured investigations, root cause analysis and impact assessments to identify systemic issues, recurring drivers, control gaps and business impacts.

You'll turn complex findings into clear, decision-ready materials that help governance forums and accountable business areas prioritise practical improvement opportunities.

This is a senior business analysis role where your judgement, curiosity and stakeholder skills will help shape evidence-based recommendations, you'll provide the insight, options and governance support that helps business owners take action with confidence.

This role is a permanent opportunity and is based in Brisbane.

Responsibilities Day to day, you'll:

- Lead or support structured investigations, issue analysis, root cause analysis and impact assessments across complex operational matters.
- Gather, analyse and document current state processes, pain points, business rules, evidence, assumptions and analysis outputs.
- Facilitate discovery, investigation and stakeholder workshops to clarify problems, test findings, validate options and align on recommendations.
- Map processes, hand-offs, controls and operational impacts to identify root causes, risks, gaps, dependencies and improvement opportunities.
- Prepare clear analysis packs, options papers, decision logs, recommendations, status updates and governance reporting.
- Support governance forums with decision-ready materials that explain issues, impacts, options, recommendations, owners and next steps.
- Track analysis actions, governance outcomes,



key decisions and agreed next steps to support accountability and follow-through.
- Analyse complaint, escalation, operational and business inputs to identify recurring themes, control weaknesses and prevention opportunities.
- Work with business owners and stakeholders to ensure options and recommendations are practical, proportionate and supported by evidence.
- Provide practical guidance, peer review and coaching to help uplift business analysis capability and consistency.

Qualifications It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:

- You bring significant senior business analysis experience in a non-technical role, ideally within dispute resolution, operational risk, governance, complaints or a regulated service setting.
- Your experience includes structured investigations, root cause analysis, impact assessment and issue analysis across complex operational matters.
- You'll be confident testing evidence, assessing options, applying sound judgement and forming practical, defensible recommendations.
- You're experienced in preparing governance-ready materials such as analysis packs, options papers, decision papers, recommendations and executive-level reporting.
- Your stakeholder engagement, facilitation and influencing skills help you work effectively across business owners, risk, compliance and operational teams.
- You're experienced in applying or uplifting business analysis methods, templates, process models, decision logs or analysis standards.




- You have a sound understanding of governance, risk, compliance or complaint management frameworks.
- You'll bring experience in superannuation or financial services, or the ability to quickly understand complex regulated environments.

About us Our 2.4 million members trust us to take care of around $375 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you'll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now.

We don't want to leave you with a monstrous wait. So, you'll hear from us after the closing date to find out whether you've made it through to the next round or not. Being fair and up-front is important to us - and recruitment is no different.

Why join us?

- Bring your potential to Australian Retirement Trust and unleash our monster possibilities:
- You'll get 14% super as standard, to help your future come alive.
- Build a career to be proud of through excellent training and development opportunities.
- Balance your work between in-person days at our purpose-built hubs and working from home.
- In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and team-oriented team spaces.

We use technology, including artificial intelligence (AI), to support parts of our recruitment process - such as reviewing applications, supporting screening interviews, reference checking, and matching skills to roles. All final hiring decisions are made by people. By applying, you agree to the use of these technologies as part of the recruitment process.

Application closes: 30th August 2026.

📌 Senior Business Analyst - Dispute Governance (Brisbane)
🏢 Australian Retirement Trust
📍 Brisbane