Senior Business AnalystYour new company

Join a leading enterprise organisation investing heavily in digital transformation, automation and AI-driven customer engagement. You'll be part of a high-performing team focused on modernising customer communications, streamlining campaign delivery processes and driving innovation through emerging technologies.

Your current role

As a Senior Business Analyst, you will play a key role in bridging business and technology teams, helping to deliver AI-enabled and automation-led initiatives that improve operational efficiency and customer experience.

Working within a collaborative Agile environment, you will lead discovery activities, facilitate workshops, analyse business processes and translate complex requirements into clear technical specifications. You'll partner closely with Product, Engineering and Architecture teams to design scalable solutions, improve workflows and support the successful delivery of customer communication and automation initiatives.

Key responsibilities include:

- Leading requirements gathering, analysis and documentation activities
- Identifying process improvement and automation opportunities across business workflows
- Facilitating stakeholder workshops and managing complex technical discussions
- Developing user stories, epics, process maps and functional specifications
- Supporting solution design,



system integrations and implementation activities
- Contributing to governance, risk management and delivery reporting
- Mentoring team members and championing Agile best practices

What you'll need to succeed
- 5+ years' experience as a Business Analyst or Technical Business Analyst
- Strong experience delivering digital transformation, automation or platform initiatives
- Advanced requirements elicitation, process mapping and documentation skills
- Experience working in Agile environments using Jira, Confluence, Miro, Visio or similar tools
- Exposure to system integrations, APIs, data flows and customer communication platforms
- Ability to operate effectively in complex, ambiguous environments
- Excellent stakeholder engagement, communication and workshop facilitation skills
- Exposure to AI, automation platforms will be highly regarded

What you'll get in return
- Flexible hybrid and work-from-anywhere environment
- Opportunity to contribute to cutting-edge AI and automation initiatives
- Collaborative and innovative Agile culture
- Access to leading enterprise-scale transformation programs
- Attractive employee benefits and career development opportunities

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV

#3014297

📌 Senior Business Analyst (Sydney)
🏢 Hays
📍 Sydney